Daifuku Singapore’s Commitment to Long-Term Support

1. Lifecycle Support

The end of installation marks the start of our partnership. Backed by decades of proven service, our team ensures equipment operates smoothly so the project’s goals are fully achieved.

With minimal staff rotation, our maintenance team builds in-depth knowledge of each system through years of hands-on experience. Many of the same maintenance team members also participate in installation and commissioning, giving them deep knowledge of the system from day one. With this continuity, we deliver structured maintenance programs, timely upgrades, and responsive troubleshooting to maximize capacity, extend equipment life, and minimize downtime.

2. Comprehensive Maintenance Programs

Daifuku Singapore provides scheduled inspections, including semi-annual and annual checks, along with equipment diagnostics, repair services, and operator training. Our maintenance approach combines preventive, corrective, and condition-based strategies to minimize downtime and maximize system life.

3. 24/7 Local Support

Daifuku Singapore provides around-the-clock support through our local service desk, ensuring immediate assistance via remote troubleshooting and emergency response. Software issues are handled directly by the same software developers who built the system, enabling fixes in the shortest possible time. Support also covers controls and mechanical issues, ensuring any problem is addressed quickly to maintain smooth and uninterrupted operations.

4. Spare Parts Supply

Critical spare parts are readily available in Singapore to prevent operational interruptions. Our regional parts center ensures secure and timely delivery, allowing customers to maintain continuous and reliable operations.

5. System Evaluation & Optimization

Daifuku Singapore regularly conducts site assessments to evaluate system performance and recommend improvements. While our systems are built to operate reliably for over 20 years, we understand that operational needs evolve. When modernization or upgrades become necessary, our team is ready to provide support, ensuring systems continue to run efficiently and adapt to meet changing requirements, allowing them to serve well beyond their expected lifetime.

6. Digital & Predictive Maintenance

Leveraging advanced IoT monitoring tools, Daifuku Singapore detects potential issues early and enables predictive maintenance. Combined with the knowledge of our long-serving local team, these data-driven insights help customers optimize system reliability and maintain high operational efficiency.

We treat customer equipment with the same care as our own, ensuring safe and dependable operation at every stage. Through proactive maintenance, rapid response, and continuous system improvement, we build long-term trust with our clients. Our after-sales service is a cornerstone of Daifuku Singapore’s success, and we remain committed to supporting our clients’ operations throughout the entire life of their systems.

See more about Daifuku’s service philosophy Total Solution Experience.