Daifuku Singapore: Total Solution Experience

At Daifuku Singapore, we have the largest number of installations in the country and the most experienced team to support them. Our promise of lifetime commitment is reflected in the dedication of our service personnel, who treat customer equipment with the same care as their own—ensuring safe and dependable operation at every stage. From the first day of operation through many years of service, we stand by our clients with proactive maintenance, rapid response, and continuous system improvement. Our after-sales service is a cornerstone of Daifuku Singapore’s success, built on long-term trust and a commitment to keeping our clients’ operations safe, efficient, and reliable throughout the entire life of their systems.

Consulting
At Daifuku Singapore, every project begins with a deep understanding of the client’s business objectives, operational challenges, and growth vision. We work as one with the client to learn their business to the core, study shipping data and current practices, and analyze workflows to design a system tailored to their operations. Leveraging Daifuku’s global expertise and Daifuku Singapore’s local experience, we deliver strategies that respond to each client’s specific needs and maximize efficiency, safety, and ROI.

System Planning
Our system planning process, grounded in data-driven analysis, transforms concepts into practical, high-performance designs optimized for space, throughput, and reliability. We prepare multiple layout options that vary in cost and automation level, allowing clients to decide how much to invest or which setup best addresses their operational pain points. For complex systems, we conduct simulations during the planning stage to validate system design and performance. Then, right before shipping, we perform equipment emulations to verify both the functionality of the control system and its ability to deliver the promised throughput. From warehouse flow modeling to equipment selection and IT integration planning, we provide a clear roadmap for smooth system implementation.

A key differentiator of Daifuku Singapore is our in-house software engineering team based in Singapore. Unlike many competitors who rely on third-party providers, DMS offers direct, local expertise in WareNavi WMS, API integration, and customized control logic. Our developers attend client meetings in person, ensuring that requirements are implemented precisely as intended—without repeated remakes or communication loss. This close collaboration enables quick response, system consistency, and reliable performance throughout the project lifecycle.

IT Network Infrastructure Design & Setup
Our in-house team possesses deep expertise in designing and deploying robust IT network infrastructure tailored to the demanding needs of AMHS systems. This ensures smooth integration between hardware, software, and customer IT environments, while meeting strict performance and uptime requirements.
Cybersecurity Requirements Compliance
As cyber threats grow more sophisticated, Daifuku Singapore has made it a priority to embed cybersecurity best practices into our software development and deployment processes. We help clients meet local and international standards by incorporating secure architecture designs, system hardening, and access control strategies from the onset.

Installation
Our experienced project execution team ensures that every component—from mechanical structures to control systems—is installed with precision, safety, and efficiency. The shipping schedule is aligned with the optimal installation sequence to minimize material laydown time and complete installation in the shortest possible period. Daifuku Singapore adheres to Daifuku’s stringent global standards while coordinating closely with local partners and clients to ensure smooth on-site implementation.
Comissioning
Daifuku Singapore delivers fully tested, stable systems ready for immediate operation. Our commissioning process involves comprehensive validation of hardware, software, and interfaces to ensure compliance with the designed specifications. Daifuku stays on site through the final stages of testing and fine-tuning, working closely with the client to resolve remaining items and ensure a smooth transition to independent operation. Through rigorous trials, operator training, and close collaboration with end-users, we ensure a confident system handover and long-term operational success.

Lifecycle Support
The completion of installation marks not the end of our partnership, but its transition to a new phase. With decades of proven service, our team ensures stable operation, ongoing support, and continuous improvement to maintain smooth equipment performance and long-term project success.
Thanks to minimal staff rotation, our maintenance team develops deep system knowledge through years of hands-on experience. Many members also join installation and commissioning, gaining insight from day one. This continuity enables structured maintenance, timely upgrades, and fast troubleshooting to maximize capacity, extend equipment life, and reduce downtime.

Comprehensive Maintenance Programs
Daifuku Singapore provides scheduled inspections, including semi-annual and annual checks, along with equipment diagnostics, repair services, and operator training. Our maintenance approach combines preventive, corrective, and condition-based strategies to minimize downtime and maximize system life.
Digital & Predictive Maintenance
Leveraging advanced IoT monitoring tools, Daifuku Singapore detects potential issues early and enables predictive maintenance. Combined with the knowledge of our long-serving local team, these data-driven insights help customers optimize system reliability and maintain high operational efficiency.
24/7 Local Support
Daifuku Singapore provides around-the-clock support through our local service desk, ensuring immediate assistance via remote troubleshooting and emergency response. Software issues are handled directly by the same software developers who built the system, enabling fixes in the shortest possible time. Support also covers controls and mechanical issues, ensuring any problem is addressed quickly to maintain smooth and uninterrupted operations.

System Evaluation & Optimization
Daifuku Singapore regularly conducts site assessments to evaluate system performance and recommend improvements. While our systems are built to operate reliably for over 20 years, we understand that operational needs evolve. To address this issue, we propose layout modifications to meet the new requirements. When modernization or upgrades become necessary, our team is ready to provide support, ensuring systems continue to run efficiently and adapt to meet changing requirements, allowing them to serve well beyond their expected lifetime.
Software Upgrades
Daifuku Singapore supports both hardware and software evolution. When operating system support ends or when operational requirements change, we provide software renewals and functional upgrades to keep systems aligned with the latest technologies and business objectives. These upgrades may include adding new features, integrating with or migrating to cloud environments, and enhancing redundancy and resilience to ensure stable, continuous operation. When required, client systems can also be remotely monitored to detect irregularities early and respond before they impact performance.
Timely Security Patching & Trend-Responsive Updates
Our 24/7 support team manages and deploys critical security patches and updates based on the latest industry trends and threat intelligence. Combined with multi-layered cybersecurity measures, covering secure architecture, system hardening, and access control, these initiatives ensure that client systems remain robust, current, and well-protected against emerging threats.