Stakeholder Engagement

The Daifuku Group operates our business in relation with not only our customers, but a wide range of people, organizations, and local communities around the world. Through dialogue with all stakeholders, our employees are committed to understanding the demands of society and changes in the market environment, and will help to achieve a sustainable society.

Dialogue with Primary Stakeholders

Stakeholders Main societal expectations/demands Main methods/opportunities for dialogue
Our customers
  • Achieving smart logistics through innovative technologies and optimal best-practice solutions
  • The pursuit of product quality and safety
  • Expansion of environmentally friendly products and services
  • Daily sales activities
  • Featuring products at our demo center Hini Arata Kan
  • Exhibiting at trade shows
  • Enhanced after-sales service (customer stations, system support centers, etc.)
  • Disclosure of information on our website
  • Responding to customer surveys and audits
Our shareholders and investors
  • Sustainable business growth
  • Enhancement of corporate value
  • Appropriate shareholder returns
  • Effective and transparent corporate governance
  • Timely and appropriate information disclosure
  • Enhanced disclosure of financial and non-financial information
  • General shareholders’ meeting
  • Financial results briefing for institutional investors and analysts
  • IR meetings with shareholders and investors
  • Shareholders’ tour of demo center Hini Arata Kan
  • Disclosure of information on the website
  • Corresponding with ESG rating agencies and responding to questionnaires
  • Issuing integrated report
Our suppliers
  • Building fair and equitable relationships
  • Supply chain management friendly to the environment and human rights
Our local communities
  • Environmentally friendly business practices
  • Helping to revitalize local communities
  • Making pro-social contributions to the community
Our employees
  • Thoroughly implement occupational safety and health
  • Respect for human rights and diversity
  • Creating a rewarding work environment
  • Training human resources

Communication with Our Customers

The Group provides products and services to customers across a wide range of industries worldwide. We strive to build strong relationships of trust by focusing on product safety and quality while sincerely addressing the increasingly sophisticated needs of our customers.

Exhibiting at trade shows

In March 2022, we exhibited at the International Robot Exhibition 2022, one of the world’s largest robot trade shows, and displayed our wireless charging system D-PAD among other products. Nearly 4,000 customers visited our booth giving us the opportunity to promote our products to a wide audience.

Communication with Shareholders and Investors

Promoting constructive dialogue with our shareholders and investors through our investor relations (IR) initiatives has significant implications for our sustainable growth and medium- to long-term enhancement of corporate value. In accordance with Japan’s Corporate Governance Code stipulated by the Tokyo Stock Exchange, we formulated the Daifuku Group Basic Policy for Corporate Governance and Disclosure Based on the Principles of Japan’s Corporate Governance Code. Based on these, we are working to secure the rights and equal treatment of our shareholders and enhance dialogue with them.

Hini Arata Kan Tours for shareholders

Every year we hold tours for 200 to 300 shareholders to the Hini Arata Kan exhibition center in the Shiga Works, but in fiscal 2020 and fiscal 2021 we had no choice but to cancel the tour in order to prevent the spread of COVID-19. We are planning to hold this event in October 2022.

Communication with Suppliers

We aim to build fair and equitable relationships with our suppliers and to achieve healthy mutual growth. We are also working with our suppliers to achieve a sustainable society by partnering with them to reduce our environmental impact and respect human rights throughout the entire supply chain.

Supply Chain Management

CSR surveys and visits to suppliers

We promote our CSR initiatives throughout the entire supply chain by encouraging an understanding of the need for CSR, such as through CSR surveys (self-assessment check sheets) for suppliers and by on-site monitoring.

Communication with Local Communities

The Group has a number of sites and offices around the world where it conducts business operations, including production and sales. Building good relations with communities at each site is a key goal for us and is essential to maximize our business activities. Accordingly, we strive to proactively communicate with communities through volunteer activities and collaboration with various organizations, while taking into account the cultures and legal requirements unique to each country and region.

Investment in local communities

Type Content FY2021
Investment amount(yen)
Environmental preservation Donations from Daifuku Eco-Action Program to external environmental groups 3,200,000
Costs of cleaning and greening activities around Daifuku sites 3,060,000
Costs of biodiversity preservation activities 3,050,000
Community contribution Regional Revitalization Team Project donations and activity costs 700,000
Nurturing the next generation Visits to Hini Arata Kan from universities, vocational schools, and elementary and junior high schools 240,000
Total 10,250,000

Local procurement and local hiring

We believe that one of the activities that contributes to the local economy is to procure in the vicinity of its operating area. We are dedicated to the growth of communities through our procurement in the area of the Shiga Works and other regions. With regard to hiring as well, we actively seek out talent in the vicinity of our sites and provide employment opportunities. We will continue to contribute to the vitalization and advancement of regional economies through local procurement and employment.

Manufacturing event for science and engineering students

In September 2021, a manufacturing event was held for technical college, vocational school, undergraduate, and graduate students interested in hardware, software, and app development. 15 teams, including some from outside of Japan, took on the challenge of developing new services and prototypes under the theme of Recover.

Regional Revitalization Team Project

Beginning in fiscal 2019, the Shiga Works launched the Regional Revitalization Team Project to promote interaction between employees and the local community. In fiscal 2021, they installed employee-made donation boxes in each cafeteria, made donations to a social welfare corporation in Hino, Shiga, and held a bag pre-order sales event as a tie-up with the Watamuki-no-Sato Social Welfare Corporation.

Community cleanup activities

We regularly maintain and clean a popular tourist spot, Shakunage-kei(Rhododendron Gorge)near the Shiga Works. Since 2005, we are participating in a pre-season general cleanup drive organized by the Hino Tourism Association every April. In addition, we have been participating in Shiga Prefecture’s Ohmi Eco-Foster System since 2001 to clean up national roads around the Shiga Works. This program was held six times in fiscal 2021 and 51 people participated.

Nature conservation around Lake Biwa

Our employees from the Shiga Works take part in a yearly activity to clip phragmites surrounding Lake Biwa together with local residents, companies and environmental conservation groups. To protect phragmites plains, which play an important role in preserving the ecosystem and water health of Lake Biwa, it is essential to trim the overgrown reeds every winter. The clipped phragmites are used as raw materials for paper products. This program was cancelled in fiscal 2021 to prevent the spread of COVID-19, but participation is scheduled to resume in fiscal 2022 depending on the conditions.

Temporary evacuation shelter

In March 2015, an agreement was concluded with Hino Town, Shiga Prefecture, concerning the temporary use of our facilities as an evacuation shelter for neighboring residents in the event of a natural disaster, as requested by local residents for the Shiga Works to act as an emergency evacuation shelter. The agreement was concluded after conducting a simulation of receiving evacuees and confirmation of the contents of the agreement with other companies operating in the vicinity of the Shiga Works. It forms part of our social contribution efforts.

Communication with Employees

Our corporate framework and measures reflect the views of our employees so that we can create an environment where each and every employee feels fulfilled in their work and can maximize their abilities. We aim to enhance our corporate value by improving the workplace environment and ensuring the health and happiness of our employees.

Workplace Environment

Issuing of in-house newsletter

The Group publishes a monthly in-house newsletter for all Group offices in order to communicate and instill management policies and messages from top management, as well as to cultivate a corporate culture and a spirit of unity. Beginning in fiscal 2022, we are shifting to an online version to facilitate rapid communication.

Workplace tour

The Daifuku Kids Day was held at the Tokyo Head Office in August 2019. This event was designed to strengthen family ties by allowing children the opportunity to visit the workplace of their parents or guardians. In addition to a workplace tour, visiting children also participated in competitions, workshops, and other fun events.