Formulation of the Medium-Term Action Plan

The Daifuku Group formulated the CSR Action Plan in 2014, as a medium-term plan that sets up targets according to the six initiatives and clarifies the actual content of the initiatives. Coinciding with the start of the 4-year “Value Innovation 2020” management plan in 2017, we have performed revisions aimed at enhancing the impact of our CSR initiatives.

Achievements in FY 2018

Provide high quality products and services

Provide high quality products and services
Description of Initiatives
(Materiality)
KPI 2018
Scope Target Results
1. Maintain and improve product and service quality to satisfy customer needs around the world (1) Maintain ISO9001 certification acquisition for all production sites (1) Global (1) Maintain certification (1) Maintain certification
(2) Defects in products and services (compared to FY2014 basic unit) (2) Japan (2) 60% or less (2) 62%
(3) Number of people who have acquired the Safety Assessor qualification (*Note 1) (3) Japan (3) 600 (3) 634
2. Strengthen technology development platform Number of inventors (*Note 2) Global 160 138
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Strengthen risk management

Strengthen risk management
Description of Initiatives
(Materiality)
KPI 2018
Scope Target Results
3. Ensure compliance and prevent corruption (1) Operation and maintenance of the compliance system (1) Global (1) Identify compliance status (1) Implementation of measures related to personal information such as GDPR, etc.
(2) Types of training and educational programs regarding compliance (2) Global (2) 13 types or more (2) 16 types
(3) Setup and implementation of awareness month (3) Japan (3) Implementation in October (3) Implementation in October (in-house training related to competition laws)
(4) Revision of internal reporting system (4) Global (4) Change of system (4) Continued operation of the revised internal reporting system (commence global implementation)
4. Promote and strengthen information security measures (1) Percentage receiving information security training (1) Global (1) Participation rate 80% (1) Participation rate 80.5%
(2) The number of training sessions conducted against targeted email attacks (2) Global (2) 2 training sessions (2) 2 training sessions
5. Continue expanding business continuity management (1) Risk assessment implementation rate (1) Global (1) 100% (1) 100%
(2) The number of training sessions held for confirming the operational situation of suppliers in an emergency (2) Japan (2) 2 times (2) 2 times
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Nurture a relationships of trust with our suppliers

Nurture a relationships of trust with our suppliers
Description of Initiatives
(Materiality)
KPI 2018
Scope Target Results
6. Promote CSR procurement in the supply chain Percentage of suppliers visited (cumulative) Japan Total visitation rate 40% Total visitation rate 12.7%
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Respect human dignity(human rights, labor practices, safety, health)

Respect human dignity(human rights, labor practices, safety, health)
Description of Initiatives
(Materiality)
KPI 2018
Scope Target Results
7. Eliminate workplace accidents and serious accidents (1) Frequency Rate (1) Japan (1) 0.19 (1) 1.4
(2) Severity Rate (2) Japan (2) 0.003 (2) 0.04
8. Promote diversity (1) Ratio of female employee recruitment (1) Japan (1) 17.5% (1) 11%
(2) Number of female employees in managerial positions (2) Japan (2) 14 (2) 15
(3) Employment rate of people with disabilities (3) Japan (3) 1.9% (3) 2.1%
9. Create a comfortable workplace environment (1) Average paid leave utilization rate (1) Japan (1) 60% (1) 62.3%
(2) Diagnosis rate of lifestyle diseases in health examinations (2) Japan (2) 48% (2) 52.6%
(3) Surveys of employee awareness (overall satisfaction level is out of five points) (3) Japan (3) 3.70 (3) 3.70
10. Promote human resource development (1) Number of people who have TOEIC scores of over 600 (1) Japan (1) 150 (1) 126
(2) Number of people certified by the Global Business Trainee Program (*Note 3) (2) Japan (2) 200 (2) 161
(3) Number of people enrolled in self-development e-learning programs (3) Japan (3) 160 (3) 101
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Create good relations with communities

Create good relations with communities
Description of Initiatives
(Materiality)
KPI 2018
Scope Target Results
11. Encourage communication with shareholders and investors (1) Publication of reports that contain non-financial data, and listing this on the website (1) Global (1) Issuing of Corporate Governance Report in English (1) Combined reports in Japanese and English; website released in September 2018; booklet published in October 2018
(2) Number of participants in briefings for private investors (2) Global (2) 650 or more (2) 776
12. Encourage communication with local communities and society at large, and social contribution activities Number participating in social contribution activities Global 1,500 1,847
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Contribute to the environment through corporate activities

Contribute to the environment through corporate activities
Description of Initiatives
(Materiality)
KPI 2018
Scope Target Results
13. Promote environmentally friendly activities in business operations (1) Total CO2 emissions from production and office locations (compared with levels in FY2005) (1) Japan (4) Reduction of 39% or more (4) 48.5%
(2) CO2 emissions from production and office locations (per basic unit of net sales compared with levels in FY2005) (2) Japan (2) 74% or less (2) 46.8%
(3) Global CO2 emissions (per basic unit of net sales compared with levels in FY2011) (3) Global (3) 58% or less (3) 40.5%
(4) Waste generated (per basic unit of net sales compared with levels in FY2005) (4) Japan (4) 74% or less (4) 58.1%
(5) Amount of water used (per basic unit of net sales compared with levels in FY2005) (5) Japan (5) 59% or less (5) 36.0%
(6) Amount of water used globally (per basic unit of net sales compared with levels in FY2011) (6) Global (6) 41% or less (6) 23.2%
14. Expand environmentally friendly products and services (1) Number of Certified Eco-Products (*Note 4) (1) Global (1) 49 (1) 54
(2) Contribution to reducing CO2 emission from products and services (*Note 5) (2) Global (2) 69,000t-CO2 (2) 63,326t-CO2
15. Strengthen environmental management platform (1) Number of participants in the Eco-Action program (*Note 6) (1) Global (1) 7,600 (1) 6,458
(2) Implementation rate of D-EMS (Daifuku-Eco Management System) (*Note 7) (2) Global (2) 95% (2) 95.3%
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  • Note 1: A qualification related to safety for designers of machinery and manufacturing site technicians, certified by Japan Certification Corporation.
  • Note 2: The person who made an invention is listed as the inventor on the patent application document.
  • Note 3: A course for those capable of working overseas.
  • Note 4: Products that have been certified according to the environmental performance rating and certification system based on Daifuku’s own standards.
  • Note5: The amount of CO2 after subtracting all CO2 emissions from Daifuku products and services in society from CO2 emissions in fiscal 2005, which is the base year.
  • Note 6: Participants in the Eco-Action program, which rewards Eco-points for environmental activities undertaken independently by employees.
  • Note 7: A system that collectively manages and surveys the environmental data of Daifuku Group business locations, and utilizes this for environmentally considerate activities.