Occupational Safety and Health

Basic Approach

Safety is at the foundation of corporate sustainability and supersedes everything—this slogan underpins our belief that establishing a corporate culture that prioritizes worker safety and health in all workplaces is indispensable for sound business activities. The Daifuku Group has obtained the occupational safety and health management system certification (ISO 45001) at all its major sites. We are committed to continuing our safety culture cultivated over many years, and striving to make our workplaces essentially safe by identifying all potential risks.

Group Code of Conduct (extract)

2. Safety and health

  • We will place safety as a top priority in all of our business activities.
  • We will develop and provide safe, high-quality products and services.
  • We will strive to maintain and increase the health and well-being of our employees as well as provide comfortable and clean workplaces.

Safety Policy

  • Safety slogan
    Safety is at the foundation of corporate sustainability and supersedes everything.
  • Safety target
    Implementing safety first and aiming to occupational accidents and traffic accidents "zero"
  • Safety policy
    • Establish a safety and health management system and promote participation in safety and health activities for all.
    • Comply with the Industrial Safety and Health Act and other related laws and regulations.
    • Operate the PDCA cycle of the Occupational Safety and Health Management System (ISO 45001) to manage risks and continuously improve safety.
    • Establish an education system for safety and health management and expand globally.
    • Utilize new DX and IoT technologies to develop safety activities
    • Support the autonomous safety and health management activities of our partner companies.

Supply chain management grounded in law

When embarking on product or system installation, we ensure compliance with the provision in the Construction Business Act that states “The parties to a contract for construction work shall conclude the contract fairly based on agreements made on terms of equality and shall fulfill the contract honestly and in good faith.” And we strive to ensure that both the safety and health of workers are not harmed as stipulated in the Industrial Safety and Health Act.

Further, we engage in transactions with suppliers applicable under the Subcontractor Act in the spirit of the law, while also making known and requesting cooperation with the Group’s Code of Conduct and CSR Procurement Standards to build appropriate relations with our suppliers.

Promotion System

The Group places the greatest priority on the safety of all employees and partners who work at its global workplaces. In order to eradicate industrial accidents, the Group has therefore established a Central Safety and Health Committee under the direct control of the CEO. Regional Safety and Health Committees and various expert committees (construction and installation/manufacturing/procurement) have been set up under this Committee to ensure safety in all Group companies, and establish health management systems throughout the Group.

Also, having experienced serious accidents in the past, we are now cooperating and sharing information with our suppliers through Safety Cooperation Associations and the safety and health seminar for suppliers. Through this cooperation and information sharing with suppliers, we are aiming to achieve safety based on mutual awareness and education.

Occupational Safety and Health Management Promotion System
Occupational Safety and Health Management Promotion System

Implementing audits of the safety management system

We carry out annual internal audits based on ISO 45001 standards at our main locations, and we verify the efficacy of our management system and the state of safety activities at our workplaces with inspections by the top management, including the CEO. Further, we also undergo a yearly audit by an external certifying body, as we maintain and expand the scope of our certification.

Occupational safety and health management system certification

We promote certification at all production sites and primary locations in Japan, and all main production sites overseas of the ISO 45001 occupational safety and health international standards. In Japan, manufacturing is carried out at the ISO-certified mother plant in Shiga, and at eight certified locations overseas. The ISO-certification rate for our production sites is 33%.

Certification standards Production sites
Number of certified locations among total Proportion of certified locations
ISO 45001 etc. 27 9 33%

ISO Certified Locations

Major Initiatives

Safety indicatorsKPI

The Group uses an accident frequency rate and severity rate as safety management indicators. We share this and other information, and provide appropriate guidance and safety awareness to departments that need to improve their safety measures. Especially for serious accidents (fatal accidents), we will work toward zero. Fiscal 2021 saw both the frequency and severity rates fall below last year's figures, and the number of serious accidents was zero.

Frequency rate: The number of casualties per one million employee-hours worked at bases and companies. This rate indicates the frequency of accidents.
Severity rate: The number of lost work days experienced per 1,000 work hours. This rate indicates the severity of accidents.

Indicator*1 Scope FY2019 FY2020 FY2021
Frequency rate Japan 0.83 0.37 0.21
Non-Japan 1.50 0.98 0.65
All industries in Japan*2 1.80 1.95 2.09
Severity rate Japan 0.004 0.02 0.002
Non-Japan 0.02 0.03 0.009
Number of serious accidents*3 Japan 0 0 0
Non-Japan 0 0 0
  • *1Data for the period from January to December.
  • *2Provided by the Ministry of Health, Labour and Welfare.
  • *3Accidental deaths occurring during work at Daifuku (labor accidents)

Response to work accidents

We have built a BCP promotion system, and when a work accident occurs, the disaster/accident reporting route common to all of our companies is followed to report the situation to the CEO from the workplace involved. Additionally, the department involved and the Safety Promotion Department conduct a joint investigation and analysis of the accident, and report the results to the Safety and Health Committee of all companies.

Disaster/accident reporting route
Disaster/accident reporting route

Safety and health training

Safety training program

Skill, awareness, and knowledge are necessary to work safely. External organizations are also used to provide technical workshops, and special training is offered internally and externally to build awareness and knowledge. In particular, we focus on in-house training that can be immediately put into practice in the workplace, and provide special training that includes crane operation, low-voltage work, full harness work, and particulate matter control.

Safety training facility

Safety training facility

The Safety Simulation Center at the Shiga Works offers a program to simulate hazards at work and construction sites for the purpose of cultivating a high level of safety awareness and the ability to take appropriate action among not only our employees, but also the employees of our partner companies. We have renovated the course facilities in consideration of the pandemic, and now have equipment that allows employees to maintain social distance.

Simulation-based hazard training

Simulation-based hazard training

Simulation-based hazard training aims to raise the safety awareness of each employee, and make up for any lack of workplace experience, by simulating dangerous situations so that employees can viscerally experience them as a direct and real threat to their workplace safety. We have started using virtual reality (VR) to also visually recreate the dangerous processes leading to industrial accidents that were difficult to simulate using existing equipment. We are using auxiliary devices that enable employees to experience the simulated shock and sensations felt during an accident.

Safety training worldwide

Safety training worldwide

We implement training on safety management, methods, risk assessment, work safety standards, and so forth, for supervisors in installation departments at Group companies in the same manner as the training implemented in Japan, to improve the level of safety management.

Spreading understanding of Daily Safety and Health Standards

Spreading understanding of Daily Safety and Health Standards

On the basis of the idea that understanding and practicing proper conduct everyday by each employee will help prevent work and traffic accidents, we implement e-learning programs to enhance employee familiarity with Daily Safety and Health Standards. In fiscal 2021, this program was held three times for all employees in Japan, with an average participation rate of 94%. For those who have not yet completed the course, training materials are provided individually, and to further the understanding of employees, supplementary explanations are provided regarding questions with low percentages of correct answers on the finished test. We will continue these efforts to make sure that all employees have acquired the necessary knowledge about safety and health to prevent work and traffic accidents.

Health training (courses for emergency first aid and AEDs)

In order to properly administer first aid in the event of an emergency, it is essential to learn and acquire first aid knowledge and skills regularly. We believe it is imperative to train as many potential bystanders as possible, and we have achieved this goal by providing on-demand training to 20% of the personnel in each building and area at our main Japan sites.

Safety activities

Safety management in conjunction with partner companies

The Group’s safety activities, both in Japan and overseas, are not just applicable to our own employees, but also extend to our partner companies and subcontractors. We also conduct business with safety management as our top priority, such as running safety seminars for primary business partners, and safety sensory workshops, which are education and training bodies for manufacturing and construction professionals, and we host safety conferences and construction reviews aimed to share safety consciousness for an accident-free project prior to starting any new large-scale construction jobs.

Safety and health seminar for top management

To prevent workplace accidents, a high level of safety awareness in top management is important, and seminars are held every year to establish a safety-oriented culture within supplier and our management. At these seminars, we are also aiming to raise awareness of safety through an award program that commends suppliers who actively carry out safety and health initiatives.

The Management and Production Trends Presentation and the Safety and Health Seminar for Suppliers, which welcomes the top executives of business partners ranging from manufacturers and trading companies to companies in processing, construction, the service industry, design, and software development, will be held jointly beginning in fiscal 2021 and will be renamed to the Management/Safety Policy and Production Trends Presentation. To prevent the spread of COVID-19, the event is held via Internet livefeed, with 288 business partners invited for the fiscal 2022 session.

Global Safety Meeting

In line with the globalization of our business we hold a Global Safety Meeting every year to exchange safety related information throughout the Group. At this meeting, we introduce safety-focused initiatives conducted at Group companies worldwide in order to deepen the understanding of differences in working environments and to raise the standard of safety across the Group.

Preventing traffic accidents

Preventing traffic accidents

We are taking physical measures to eliminate traffic accidents in company cars. Specifically, the mandatory installation of autonomous emergency brakes (AEB), back monitors, rear corner sensors, and telematics drive recorders in our entire fleet of around 900 company cars. Moreover, when employees are approved to drive company cars, they are tested to a certain standard to determine their driving skills, thereby boosting their driving manners and safety awareness.

Safety and health patrols and exemplary workplace awards

Safety and health patrols and exemplary workplace awards

In order to improve the level of safety and health in the workplace, we conduct safety and health patrols to confirm the 5Ss* at each workplace. In addition, we have been expanding good practices to other workplaces through the Safety and Health Committee, and in fiscal 2021, we recognized four workplaces as exemplary. These activities will foster a culture of safety and create safe and pleasant workplaces throughout the company.

  • *Sort, set in order, shine, standardize, sustain