After-Sales Service at Daifuku Indonesia

At Daifuku Indonesia, we view our relationship with clients as a lifelong partnership. Our commitment does not end with system installation; it extends through every stage of the system’s life. From the first day of operation to many years into service, we strive to ensure our clients’ operations run safely, efficiently, and reliably. By combining the expertise and high standards of our Japan headquarters with in-depth understanding of local operations, we tailor our support to meet the unique needs of each Indonesian customer. Our goal is to provide confidence that our clients’ automation systems will perform optimally today and well into the future.

Lifecycle Support in Indonesia

The end of installation marks an important transition point in our partnership. After the system has been installed and gone live, we remain committed to ensuring the equipment and the system as a whole are operated effectively, so the project’s original objectives are fully realized.

Our team stays on site until operators handle the system with the same confidence and precision we would. We also help identify ways to improve efficiency in response to operational changes, provide ongoing on-site training, and continue to stand by the client to ensure the system remains a true contributor to performance.

Comprehensive Maintenance Programs in Indonesia

Through structured maintenance programs, timely upgrades, and responsive troubleshooting, Daifuku Indonesia helps customers maximize system capacity, extend equipment lifespan, and minimize downtime.

In close cooperation with our customers, we carefully monitor system performance and condition. We conduct scheduled inspections, including semiannual and annual checks, along with detailed equipment diagnostics, repair services, and operator training. Our maintenance approach combines preventive, corrective, and condition-based strategies to ensure stable and long-term operation. We firmly believe that continuous system reliability begins with proactive preventive service, early detection of potential issues, and timely intervention before they develop into actual failures.

24/7 Local Support

Our local service desk in Indonesia is available around the clock, providing immediate assistance through remote troubleshooting and emergency response. All responses are provided in Indonesian, and support covers software, controls, and mechanical issues. With service engineers and spare parts located across major industrial areas, on-site response is fast and dependable.

Our engineers are trained by Daifuku’s global technical teams, combining local presence with factory-level expertise. Through continuous monitoring and diagnostic analysis, we can detect irregularities early and prevent operational disruptions. This integrated support structure ensures that any issue is resolved quickly, keeping operations smooth and uninterrupted.

System Evaluation & Optimization

We keep communication with our clients active even after project completion. This allows us to stay informed about their evolving operational needs, understand the challenges they face, and provide practical advice to further improve efficiency when needed. Our first approach is to help clients fully utilize the potential of their existing systems by analyzing data, refining operations, and teaching on site teams how to achieve higher throughput and efficiency.

When system capacity reaches its physical limit, we propose upgrade solutions that deliver the greatest value with minimal additions. Beyond technical improvements, we support clients in cultivating a mindset of continuous optimization, aligning people and systems so that every movement contributes to smoother, faster, and more efficient operations.

Customer Satisfaction and Partnership

At Daifuku, customer satisfaction is the foundation of our business. Business success naturally follows from the trust and long-term relationships we build with our clients. Our approach in Indonesia and globally is to ensure every system we deliver fully meets operational needs and supports sustainable business growth. A significant portion of Daifuku’s business comes from returning customers , reflecting not only the quality of our products but also the careful, hands-on support we provide. From day one, we guide clients through , training, and initial operations until they can manage the system with full confidence. This attentive approach is a key reason our relationships endure for many years.

When we deliver a project, we act as an extension of the client’s team, anticipating their needs, responding promptly to challenges, and providing guidance whenever it adds value. Our commitment goes beyond individual projects, helping clients grow with their systems, maximize operational efficiency, and align people, technology, and processes to ensure sustained performance and long-term success.