Service & Support

Material handling equipment is designed to be used for 10 to 20 years. Daifuku provides both preventive and corrective maintenance services to support the stable operation of your equipment so that it can always perform at its best.

Types of maintenance & Service menu

Generally, equipment maintenance is divided into preventive maintenance and corrective maintenance, with each having its own merits and demerits. In addition, the speed of wear and tear on machinery and equipment differs between customers who operate eight hours a day and those who operate 24 hours a day, and so do their service requirements. Daifuku offers a combination of preventive and corrective maintenance services to meet the operational needs of each customer.

Type of maintenance		Definition	Pros & Cons	Our Service Menu
Preventive	Time-based Maintenance (TBM)	Inspect, repair, replace parts, and renew at regular intervals.	Reduced sudden accidents Minimized downtime Levelized maintenance costs Extended equipment life	Periodic inspection Retrofitting Overhaul
Preventive	Condition-based Maintenance (CBM)	Monitor the real-time condition of equipment to determine what maintenance to perform.		24-hour remote monitoring Parts life monitoring
Corrective		Repair each time a failure occurs.	Sudden failures Long downtime Unexpected expense Delayed business operations	24-hour telephone support Remote maintenance On-site repair

Supporting Your Success Worldwide

Our dedicated service teams across the globe are ready to support your operations with a comprehensive range of services, including regular inspections, remote recovery assistance, on-site repairs, user training, spare parts supply, as well as system upgrades and retrofit services.

One of the key pillars of our service framework is the Parts Center located at our Shiga Plant in Japan. It has approximately 90,000 maintenance parts on hand. The center also has a dedicated repair team that can handle difficult part repairs. We also keep a regular stock of parts in our main offices around the world. In parallel, we recommend customers purchase and stock their own spare parts so that immediate action can be taken in case of a emergency.