Maintain and Improve the Quality of Products and Services
In order to maintain the trust of our customers as the world’s top manufacturer of material handling systems and to provide the optimal and best solutions, it is essential that we continuously work to maintain and improve the quality of our products and services at all of our locations. In response to the diverse needs of our customers around the world, we will build an optimized global production system and conduct proper quality control and risk management in compliance with the standards applicable in each country and region.
Related Sustainable Development Goals and Targets
The following are the materialities and their related Sustainable Development Goals and Targets for one theme of the Sustainability Action Plan: Maintain and Improve the Quality of Products and Services.
| Materiality | Goal | Target | |
|---|---|---|---|
| Optimize production through globalization | 8. Decent work and economic growth | 8.3 | Promote development-oriented policies that support productive activities, decent job creation, entrepreneurship, creativity and innovation, and encourage the formalization and growth of micro-, small- and medium-sized enterprises, including through access to financial services |
| Pursue product quality and safety | 12. Responsible consumption and production | 12.6 | Encourage companies, especially large and transnational companies, to adopt sustainable practices and to integrate sustainability information into their reporting cycle |
FY2021 Achievements
The following are our fiscal 2021 achievements in each of the materialities for the above theme of the Sustainability Action Plan, Maintain and Improve the Quality of Products and Services.
Sustainability Action Plan (PDF: 763KB)
FY2021 Achievements of the Sustainability Action Plan (PDF: 333KB)
Optimize production through globalization
We are strengthening collaboration with subsidiaries outside of Japan and implementing specific measures to ensure production is in optimal locations. We are making steady progress toward the targets we have set.
| KPIs | Scope | FY2021 targets | FY2021 results |
|---|---|---|---|
| New and expanded production sites to achieve production in optimal conditions; other countermeasures | Global |
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Increased production capacity in China
Daifuku (China) Automation Co., Ltd. carried out renovation work at its Changshu Plant to increase production capacity and strengthen environmental protection and safety management, and completed the work in December 2021. In addition to the 40% increase in production space, solar panels have been installed on the roof of the plant to generate 800 kWh/day, which is on par with the amount of electricity used by the plant.
Pursue product quality and safety
All three of the following KPI targets were achieved. Iwasaki Seisakusho Co., Ltd., Jervis B. Webb Company, and Hallim Machinery Co., Ltd. were newly added to the ISO 9001 global multi-site and integrated certification list.
Occupational Safety and Health
| KPIs | Scope | FY2021 targets | FY2021 results |
|---|---|---|---|
| Number of serious accidents related to product or system safety*1 | Global | 0 occurrences | 0 occurrences |
| Rate of ISO 9001 global multi-site certification*2 in production sites | 60% | 62% | |
| Number of employees who obtain safety assessor credentials*3 | Japan | 160 people | 178 people |
- *1Accidents caused by the malfunction of our products or systems leading to death or serious illness/injury during operations (injury or illness requiring 30 days or more of treatment)
- *2Carrying out reviews based on unified standards under the same schedule and certification authority, and obtaining and maintaining certification
- *3Credentials meant chiefly for designers that certify knowledge and abilities in the field of safety based on international safety standards