Maintain and Improve the Quality of Products and Services
In order to maintain the trust of our customers as the world’s top manufacturer of material handling systems and to provide the optimal and best solutions, it is essential that we continuously work to maintain and improve the quality of our products and services at all of our locations. In response to the diverse needs of our customers around the world, we will build an optimized global production system and conduct proper quality control and risk management in compliance with the standards applicable in each country and region.
Related Sustainable Development Goals and Targets
The following are the materialities and their related Sustainable Development Goals and Targets for one theme of the Sustainability Action Plan: Maintain and Improve the Quality of Products and Services.
| Materiality | Goal | Target | |
|---|---|---|---|
| Optimize production through globalization | 8. Decent work and economic growth | 8.3 | Promote development-oriented policies that support productive activities, decent job creation, entrepreneurship, creativity and innovation, and encourage the formalization and growth of micro-, small- and medium-sized enterprises, including through access to financial services |
| Pursue product quality and safety | 12. Responsible consumption and production | 12.6 | Encourage companies, especially large and transnational companies, to adopt sustainable practices and to integrate sustainability information into their reporting cycle |
FY2022 Achievements
The following are our fiscal 2022 achievements in each of the materialities for the above theme of the Sustainability Action Plan, Maintain and Improve the Quality of Products and Services.
Sustainability Action Plan (PDF: 763KB)
FY2021-FY2022 Achievements of the Sustainability Action Plan (PDF: 333KB)
Optimize production through globalization
We are strengthening collaboration with subsidiaries outside of Japan and implementing specific measures to ensure production is in optimal locations. We are making steady progress toward the targets we have set.
| KPIs | Scope | FY2022 targets | FY2022 results |
|---|---|---|---|
| New and expanded production sites to achieve production in optimal conditions; other countermeasures | Global |
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Consolidation of Plant Functions in North America
In fiscal 2022, a new plant in Michigan, USA, which will be responsible for manufacturing airport baggage handling systems and AGVs (Automated Guided Vehicles), began operations. By consolidating the functions of three plants located in the northern part of the state into the new plant and promoting rationalization and efficiency of production, the production capacity is expected to increase by approximately 30%. The site area is 89,000 m2, and the manufacturing space is designed to allow for future expansion.
Pursue product quality and safety
All three of the following KPI targets were achieved. Taiwan Daifuku Co., Ltd. (Taichung Plant) was newly added to the ISO 9001 global multi-site and integrated certification list.
Occupational Safety and Health
| KPIs | Scope | FY2022 targets | FY2022 results |
|---|---|---|---|
| Number of serious accidents related to product or system safety*1 | Global | 0 occurrences | 0 occurrences |
| Rate of ISO 9001 global multi-site certification*2 in production sites | 60% | 64% | |
| Number of employees who obtain safety assessor credentials*3 | Japan | 190 people | 223 people |
- *1Accidents caused by the malfunction of our products or systems leading to death or serious illness/injury during operations (injury or illness requiring 30 days or more of treatment)
- *2Carrying out reviews based on unified standards under the same schedule and certification authority, and obtaining and maintaining certification
- *3Credentials meant chiefly for designers that certify knowledge and abilities in the field of safety based on international safety standards