Pursue product quality and safety

Relationship to SDGs

Goal Target
No. Initiative
12. Responsible consumption and production 12.6 Encourage companies, especially large and transnational companies, to adopt sustainable practices and to integrate sustainability information into their reporting cycle
SDGs pursued by Daifuku
SDGs pursued by Daifuku


Initiative Target
FY2021 FY2022 FY2023
Number of occurrences of major accidents related to product/system safety*2 0 occurrences 0 occurrences 0 occurrences
Rate of certification*3 in ISO9001 integrated in production sites 60% 60% 65%
Number of employees who obtain safety assessor credentials*4 160 people 190 people 220 people
  • *2:Accidents caused by the malfunction of our products or systems leading to death or serious illness/injury during operations (injury or illness require 30 days or more of treatment)
  • *3:Carrying out reviews on identical standards and schedule through identical certification authority, and obtaining and maintaining certification
  • *4:Credentials that certify knowledge and abilities in field of safety based on international safety standards meant chiefly for designers

Sustainability Action Plan(PDF : 278KB)

Promotion Framework

In accordance with the ISO 9001 Quality Management System regulated by ISO (International Organization for Standardization), the pursuit of customer satisfaction is our fundamental policy and we guarantee the quality at every stage of planning, sales, design, manufacturing, installation and after-sales service.

Daifuku conducts quality management system initiatives based on top management reviews of the quality assurance system, which is linked with feedback from business operation management reviews that evaluate the achievements of each business operation and implement nonconformity corrective measures. In addition, as a companywide management review, the president evaluates and makes judgments on the necessity for changes in the quality management system by reviewing the progress made in achieving our product quality goals with the aim to strive for continuous improvements.

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Quality Management System


Response to quality issuesKPI

Should a major accident occur with a Daifuku product, we carry out cross-company measures that incorporate other departments according to the need for detailed accident information by other operational departments and to register the corrective measures taken in a database. Reporting procedures are set out in the ISO Corrective Action/Preventive Measures Procedural Guide. We are thorough in preventing the recurrence of accidents and carrying out preventive measures, and regularly implement a management review through the CEO to verify the suitability of the quality management system.

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Response to quality issues
  FY2018 FY2019 FY2020
Number of occurrences of major accidents related to product/system safety 0 0 0

Quality management system certification

We are promoting certification for all production sites and primary locations in Japan, and all main production sites overseas of ISO 9001 international standards. Production is carried out at all three of the ISO-certified Japan locations, and at the 18 overseas locations that have been ISO certified. 84% of production facilities have obtained certification.

Certification standards Production locations (consolidated) Number of certified locations among total Proportion of certified locations
ISO9001 25 21 84%

ISO Certified Locations

Product safetyKPI

We conduct a risk assessment on all existing machine and newly-developed products to ensure the safe operation of our products. Specifically, we conduct reviews during the design and development process and do advance checks for safety in accordance with the ISO Product Safety Evaluation Procedural Guide and the Development and Standardization Design Implementation Guide, stipulated in the ISO 9001 Management System, among other internal regulations. In addition, we also promote the planned training of young designers and the acquisition of external safety assessor credentials, such as relevant training on product safety by internal and external experts.

* Safety Assessor (SA): A person with the basic knowledge and capability required to confirm the adequacy of safety, as well as the ability to judge overall safety adequacy.

  FY2018 FY2019 FY2020
SA 130 people 145 people 137 people

Teamwork and improvement proposal activities

Daifuku places emphasis on teamwork in small groups and improvement proposal activities. We have recorded significant achievements by diligently conducting improvements at our work sites. There were 4,903 proposals for improvement of operations, cost reduction, quality, safety, environment, and other matters made during fiscal 2020.

Group-wide presentation contest

Every year Daifuku holds a group presentation contest with teams that have passed a preliminary round. The event is attended by members of top management. The fiscal 2019 event was cancelled in order to prevent the spread of COVID-19.

Number of improvement proposals

The Prize for Creativity

This award is presented to people working in the field of science and technology who have made outstanding achievements in creativity and originality that have contributed to improvements in technology, such as better workability, enhanced product quality, and cost improvements. A total of 43 employees from the Daifuku Group have been presented with this award, which the Group has received for 16 consecutive years from 2005.