Warranty Infomation & Form

Daifuku Automotive America offers a warranty on Daifuku, Unibeam™, and Unibilt® products.
To make a claim, please fill out the information below and then click Accept/Submit. We will respond promptly to your claim.

Warranty Request Form

Material Status:*
Under Warranty
Out of Warranty
Unknown
Return Materials To:*
Claimant
End User
Other
Priority:*
Low
Medium
High
Production Down

If you have any questions about processing a warranty claim or receiving an RMA#, please contact Daifuku Product Sales

Please be prepared to provide detailed failure mode information.

By submitting this claim you affirm that you have read and accept the warranty policy.

Warranty Claim Policy:

This document describes the Daifuku policy and procedure for warranty claims against materials, assemblies and workmanship purchased under the original project, order, or agreement. This document does not modify the warranty or terms and conditions that govern the original project or service agreement between Daifuku and its customers.

To initiate a warranty claim, customers may choose one of the methods below:

  • Navigate to the Daifuku warranty page on our website. Customers can fill in our easy-to-use claim form. This is the easiest, fastest, and most efficient method of filing warranty claims.
  • Call Product Sales at (248) 553-1232 and ask to begin a warranty claim over the phone.

The details provided with your claim are critical for detailed analysis and expedient processing. The claimant acknowledges that the lack of information, inaccurate and/or incomplete information will delay the process of disposition and possible replacement of claim materials.

All failure claims must be requested within 72 hours of component failure. Claims after 1 week are subject to rejection.

Daifuku will decide claim validity based on the submitted information. Once Daifuku validates the claim, Daifuku will send a Return Material Authorization (RMA) number to the claimant. The RMA document describes the process for returning the material. The RMA number applies to the material for that claim. Only the materials identified in the claim may be returned under the issued RMA number. Any other material without the proper RMA documents will not be processed and will be returned to the claimant at the claimants' cost.

Daifuku assumes the customer will replace failed materials from their stock or spare parts inventory. Customers without stock may request replacement materials. Customers must understand that not all materials are stocked at Daifuku. Daifuku will deliver the replacement materials as soon as possible, based upon availability. Expedited delivery requests will require a purchase order before processing.

The customer assumes shipping charges to ship the failed materials to Daifuku. Daifuku will pay for return standard ground shipping. Shipping outside of standard ground shipping will require a purchase order from the customer for processing. Shipping is handled as identified here as "standard shipping" and is applicable unless otherwise agreed upon within the contracted sale.

After Daifuku receives the materials, Daifuku will make a decision regarding the failure. If Daifuku determines that the returned material has failed under normal use and operating conditions, Daifuku will repair or replace the failed materials with new materials, at no charge to the claimant. The replacement or repaired material will be returned to the claimant. Alternately, if the materials have failed from misuse, abuse or lack of maintenance, Daifuku will inform the claimant of the findings and the claimant will be responsible for replacement cost, labor investment of the claim and all shipping costs.

In cases where Daifuku ships the replacement materials prior to the claimant returning material, Daifuku performs the same determination. If Daifuku determines that the material has failed under normal use and operating conditions, Daifuku will process the claim. Alternately, if Daifuku determines that the materials have failed from misuse, abuse or lack of maintenance, Daifuku will inform the findings and the claimant is responsible for replacement cost, labor investment of the claim and all shipping costs of the replacement material and the returned material.

Questions regarding warranty policies or claim processing should be directed to the Daifuku Automotive America Corporation Product Sales department.

Notice

The information you are about to access is not for release, publication or distribution in the United States of America. By proceeding to access the information, you agree and confirm that you are not in the United States of America.