Stakeholder Engagement | Daifuku’s Sustainability | Sustainability

Dialogue with Primary Stakeholders

Stakeholders	Main societal expectations and demands	Main methods and opportunities for dialogue
Our customers	Achieving smart logistics through innovative technologies and optimal best-practice solutions The pursuit of product quality and safety Expansion of environmentally friendly products and services	Daily sales activities Featuring products at our demo center Hini Arata Kan Exhibiting at trade shows Enhanced after-sales service (customer stations, system support centers, etc.) Disclosure of information on our website Responding to customer surveys and audits
Our shareholders and investors	Sustainable business growth Enhancement of corporate value Appropriate shareholder returns Effective and transparent corporate governance Timely and appropriate information disclosure Enhanced disclosure of financial and non-financial information	General shareholders’ meeting Financial results briefing for institutional investors and analysts IR meetings with shareholders and investors Shareholders’ tour of our demo center Hini Arata Kan Disclosure of information on the website Corresponding with ESG rating agencies and responding to questionnaires Issuing integrated reports
Our suppliers	Building fair and equitable relationships Supply chain management friendly to the environment and human rights	Daily procurement activities Management and Safety Policy and Production Trends Presentation Supplier Quality Development (S.Q.D.) Award Interviews with foreign-citizen employees at suppliers Sustainable Procurement Guidelines Supplier Operations Verification System
Our local communities	Environmentally friendly business practices Helping to revitalize local communities Making social contributions to the community	Daifuku Sustainability Action Program Biodiversity conservation activity: Yui Project Coexisting with local communities Development of next-generation human resources
Our employees	Thoroughly implement occupational safety and health Respect for human rights and diversity Creating a rewarding work environment Employee training	Safety and health training Various other training programs Conducting engagement surveys Whistleblowing system Issuing internal newsletters Labor-management dialogue

Communication with Our Customers

The Group provides products and services to customers across a wide range of industries worldwide. We strive to build strong relationships of trust by focusing on product safety and quality while sincerely addressing the increasingly sophisticated needs of our customers.

Exhibiting at trade shows

In 2024, we exhibited at Logis-Tech Tokyo 2024, one of Asia's largest specialized exhibitions for material handling and logistics, held at Tokyo Big Sight. At our booth, we gave presentations on automated solutions using 3D imagery on large screens and displayed our latest products and other equipment. We had over 10,000 visitors over the course of four days, creating an opportunity for us to showcase the appeal of Daifuku's products to a large number of people.

Communication with Shareholders and Investors

Promoting constructive dialogue with our shareholders and investors through our investor relations (IR) initiatives has significant implications for our sustainable growth and medium- to long-term enhancement of our corporate value. In accordance with Japan’s Corporate Governance Code stipulated by the Tokyo Stock Exchange, we formulated the Daifuku Group Basic Policy for Corporate Governance and Disclosure based on the principles of Japan’s Corporate Governance Code. Based on this, we are working to enhance dialogue with our shareholders.

Tours of demo center Hini Arata Kan for shareholders

Each year, we invite our shareholders to tour our demo center located within Shiga Works, Hini Arata Kan. In fiscal 2024, 104 individual shareholders visited the demo center over the course of two days. These visitors participated in presentations by the president, question and answer sessions, and facility tours, enabling them to deepen their understanding of our company.

Communication with Suppliers

We aim to build fair and equitable relationships with our suppliers and achieve healthy mutual growth. We are also working with our suppliers to achieve a sustainable society by partnering with them to reduce our environmental impact and respect human rights throughout the entire supply chain.

Supply Chain Management

Interviews with foreign-citizen employees at suppliers

The Daifuku Group recognizes that the status of domestic foreign workers in the supply chain, including contractors, is a human rights issue that must be prioritized. Since 2022, we have been working to identify, analyze, and evaluate any negative impacts on human rights through on-site interviews with foreign-citizen workers employed by our business partners. Beginning in fiscal 2023, we expanded the scope of these efforts to include not only domestic sites, but also employees at our global subsidiaries and foreign citizens employed by their business partners, and we are conducting on-site interviews at a variety of locations.

Human Rights

Communication with Local Communities

The Group has a number of sites and offices around the world where it conducts business operations, including both sales and production. Building good relations with communities at each site is a key goal for us and is essential to maximize our business activities. Accordingly, we strive to proactively communicate with communities through volunteer activities and collaboration with various organizations, while taking into account the cultures and legal requirements unique to each country and region.

Social Contribution Activities

Local procurement and local hiring

We believe that one of the activities that contributes to local economies is to procure in the vicinity of our operating areas. This can include parts, food, or other necessities. We are dedicated to the growth of communities through our procurement for Shiga Works and other regions. Also, we actively seek out talent in the vicinity of our sites and provide them employment opportunities. We will continue to contribute to the vitalization and advancement of regional economies through local procurement and employment.

Participation in Furugi de Vaccine

Furugi de Vaccine events have been held at all domestic locations since fiscal 2022. This initiative allows people to donate their used clothing (“furugi” in Japanese), and through these donations, proportionate amounts of polio vaccines are delivered to children in developing countries. Additionally, the used clothing that is collected is then sold in developing countries, creating local business and opportunities for employment. In fiscal 2024, 266 employees participated in these events, donating a total of 1,625 items of used clothing.

Communication with Employees

Our corporate framework and measures reflect the views of our employees so that we can create an environment where each and every employee feels fulfilled in their work and can maximize their abilities. We aim to enhance our corporate value by improving the workplace environment and ensuring the health and happiness of our employees.

Workplace Environment

Kuruma-za, dialogue sessions between the president and employees

Since fiscal 2022, we have been holding an event called Kuruma-za, which consists of dialogue sessions between the president and employees. In the past, we held Kuruma-za at only domestic locations (Shiga Works, the Osaka Headquarters, Komaki Works, and the Tokyo Head Office), but in fiscal 2024, we held the event at a location outside of Japan for the first time, at Daifuku North America, Inc. The event consisted of discussions on a variety of topics, including our management philosophy, and it acted as an opportunity for the president and employees to deepen their mutual understanding as well as to enhance unity within the Daifuku Group.