Ensure compliance

Relationship to SDGs

Goal Target
No. Initiative
16. Peace, justice and strong institutions 16.5 Substantially reduce corruption and bribery in all their forms
SDGs pursued by Daifuku
SDGs pursued by Daifuku


Initiative Target
FY2021 FY2022 FY2023
Carry out anti-corruption training Carry out training and follow-ups for domestic and overseas parties with authority to accept/make orders

Sustainability Action Plan(PDF : 560KB)

Promotion Framework

We have set up a Compliance Committee that is chaired by our CEO, and also established a Group Code of Conduct (revised in April 2019 to enhance the group compliance system). Meanwhile, we are also carrying out activities to ensure compliance, equity, and morality within the Group. As a part of these activities, we are conducting company-wide compliance training to raise the compliance awareness of each of our employees.


Whistle-blowing system

We have established a whistleblowing system for the early detection of illicit activities and misconduct, and to take appropriate action. In addition to the internal reporting desk, we have set up an external reporting desk (outsourced by a neutral company) that provides multi-lingual support.
This reporting desk allows anonymous reporting and is available not only to executives and employees of Daifuku and its Group companies, but also to business partners with ongoing dealings. To make effective use of this system, operating rules are stipulated in the Whistleblowing System Rules and its operating standards, and these encompass its function as a whistleblowing system under the Whistleblower Protection Act.
The rules primarily set forth that the Internal Reporting Secretariat is responsible for the administration of the system, verifies the facts of report, determines the course of action to take, and handles investigations among other duties. Investigations differ depending on the severity of the reported case, the degree of urgency, and whether or not there is involvement of upper management. Should a compliance problem be identified through the investigation, corrective action and measures to prevent a recurrence are taken. Critical problems are reported to the Compliance Committee and the Audit & Supervisory Board. In addition, we impose an obligation to confidentiality on those involved in whistleblowing operations and protect whistleblowers so that they will not receive any disadvantageous treatment for filing a report.
To enhance the effectiveness of this system, top management communicates messages through the internal company networks and conduct compliance training for employees on an ongoing basis. In particular, we are working to raise the level of trust in this system by making it clear that whistleblowers are not only legally protected under the Whistleblower Protection Act, but also that whistleblowers use this system without fear of retaliation for reporting.


In addition to declaring our respect for human rights in our management philosophy, the Group Code of Conduct also shows respect for human rights and stipulates that we act properly in accordance with applicable laws, regulations, social norms and ethics. Moreover, the entire Group works to prevent corruption and bribery. We have also signed the United Nations Global Compact in 2014 and have clarified our stance on anti-corruption in the 10 principles.
The issue of bribery is a serious risk that may directly lead to the tarnishing of our corporate value. Involvement in bribery in emerging and developing countries where the rule of law has not yet been established may distort the proper enforcement of regulations by the host government of the other country and may encourage corruption in the society of that country as a whole. For this reason, we have established the Group rules on the provision of entertainment and gifts and the Group rules on the receipt of entertainment and gift-giving to set forth guidelines for the conduct of transparent business dealings by officers and employees of the Group. Moreover, based on our internal rules, we verify the presence or absence of any illicit provision or receipt of advantages. Further, an internal audit is carried out regularly to verify that this system is running accordingly.
Internal audits confirm the status of compliance within the Group, including the operation of anti-bribery controls and security trade controls, through regular audits and ongoing monitoring, and instruct the Group to take corrective measures when problems are discovered.

Compliance education and trainingKPI

The CEO sends out messages to all employees via the company intranet to communicate the CEO’s stance on compliance. We are also providing continual education and awareness on compliance to all employees through various training programs, so as to thoroughly familiarize everyone with corporate ethics.

As business transactions with various countries and regions continue to increase with the globalization of business, we have been strengthening compliance education on anti-corruption laws and competition laws in each country. Also, for level-specific employee training programs, such as those for new employees and newly appointed managers, we are making efforts to establish and spread an awareness of compliance by ensuring the observance of various laws including the subcontractors act and security export control policies, as well as holding lectures on respecting human rights and outlining professional ethics. In fiscal 2019, we held 14 types of training and education events (target was 14 or more).

Training examples

  • Position-specific training
  • Grobal staff training
  • Training for executives
  • Seminars on compliance with competition laws and the prevention of bribery
  • Presentations on internal reporting system and past compliance cases

Compliance Enhancement Month

We have set every October as Compliance Enhancement Month, during which we conduct activities to raise the compliance awareness of our employees. This year’s program was a seminar introducing cases of fraudulent activities, which we held at our major business sites in Japan. Some of the initiatives so far to familiarize employees with compliance include featuring an interview between a compliance expert and our CEO in our in-house journal, and holding compliance-related round-table talks among staff of various levels and positions.