Targets and Results

In the four-year business plan for 2027, we have reviewed our priority topics and set KPIs and four-year (fiscal 2024–2027) targets. The progress for our fiscal 2024 initiatives can be found on this page.

Evolving existing businesses, expanding into new areas, developing next-generation solutions

We are strengthening the development of products and solutions that incorporate advanced technologies as well as our proposals aimed at new markets and meeting customer needs. We are making steady progress toward achieving the targets set for each business unit.

Materiality Key Performance Indicators
(KPIs)
Scope FY2024 Targets and Results
Targets Results
Development utilizing advanced technologies including AI Introduction of cutting-edge technology to products and services Global
  • Improve system efficiency and energy-saving performance using AI and battery technologies
  • Establish predictive maintenance using AI and IoT technologies
  • Developed and delivered XY-picking robots
  • Continued to develop a predictive maintenance system utilizing AI
  • Developed an environmentally friendly storage system by making effective use of regenerative energy
  • Improved transport efficiency through AI-driven operation control
  • Made proposals for next-generation assembly lines for EV production plants
  • Developed new devices incorporating image recognition technology
  • Provided transport systems equipped with high-efficiency motors
  • Started developing an automatic baggage loading machine for aircraft containers
  • Started basic development of a car wash machine that utilizes image recognition technology
Expansion of service business Service sales Global 150.0 billion yen 149.7 billion yen
Development of new domains and creation of new businesses Penetration into new markets and new business areas; commercialization of new products Global
  • Develop systems for new areas
  • Cultivate new customers and expand business areas globally
  • Develop next-generation solutions
  • Continued development of picking robots and automated guided vehicles
  • Made proposals for further automation solutions for refrigerated warehouses
  • Expanded the scope of target processes for rechargeable battery and semiconductor manufacturing, and made proposals for automation solutions
  • Provided automation solutions for back-end processes in semiconductor manufacturing, such as wafer stacking and direct bonding
  • Developed solutions for cargo transportation and transfer utilizing various forms of mobility
  • Constructed transport and automation equipment for next-generation car manufacturing
  • Delivered TSA* certified Smart Security Lanes to airports in North America
  • Started delivery of digital airport systems to the Japanese market
  • Delivered products for airport systems to the African market
  • Launched and received orders for interior cleaning equipment for garbage trucks
  • *Transportation Security Administration

Predictive maintenance system using AI technology

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Model of a predictive maintenance system

In our intralogistics business, the Group has established a unique predictive maintenance system that automates visual, manual, and auditory inspections. The predictive maintenance system measures vibration, heat generation, and acoustics using our proprietary sensors, analyzes the data collected by edge devices onsite using a PC, and notifies the customer of equipment abnormalities and predicted failure points. The system also automatically uploads data to the cloud, analyzes failure data, and builds an equipment diagnostic abnormality detection model using AI. This system eliminates conveyor system breakdowns and keeps equipment running smoothly.

Establishing a system to bolster growth

We are taking steps for the cultivation of human resources who will lead further growth of the Group and future-oriented technical development. We are also maintaining capital investments in Japan, the United States, and India, as well as investments for digitalization and expansion of our human capital.

Materiality Key Performance Indicators
(KPIs)
Scope FY2024 Targets and Results
Targets Results
Investment and platform fortification for innovation creation Investments in areas of growth* Global
  • Invest approximately 160 billion yen (cumulative total from FY2024 to FY2027)
  • Invested in areas of growth: 26.4 billion yen
Cultivation of human resources proficient in AI and other digital skills
  • Implement Group-wide training, including e-learning (rolled out incrementally to all employees)
  • Cultivate data scientists and other specialized human resources (cumulative total from FY2024 to FY2027: 180 people)
  • Implemented an e-learning course on AI and DX, with 2,400 employees having begun (the course is being rolled out over three terms; 800 employees have completed the course so far)
  • Implemented a training program for data scientists and data engineers with 62 participants (rolled out in Shiga, Tokyo, and Osaka; 13 participants in Shiga completed the program)
Promotion of industry-government-academia collaboration, M&A, alliances, etc.
  • Continue consideration of M&A and alliances
  • Carry out development through joint research and collaboration with universities and companies
  • Considered and conducted research and development on next-generation technologies with multiple universities, research institutes, and companies
  • Participated in the Semiconductor Assembly Test Automation and Standardization Research Association (SATAS)
  • *Capital investment, R&D expenses, investment in human capital, etc.

Advancing into the back-end processes of semiconductor manufacturing

The process of manufacturing semiconductors is divided into the front-end process of forming circuits on silicon wafers and the back-end process of cutting chips individually from wafers and working them into finished products. The cleanroom business of our Group has mainly provided transportation systems for the front-end process of semiconductor manufacturing lines. In recent years, however, we are gaining momentum in the development of next-generation technologies for back-end processes such as 3D stacking, in which multiple chips are stacked to enhance performance. As the importance of the back-end processes in the semiconductor manufacturing process increases, so does the need for automated transfer. In order to provide automated solutions for back-end processes, we are working to develop products that can accommodate the increased weight and diversified shapes of materials to be transported.
In addition, beginning in fiscal 2024, we are participating as a founding member of the Semiconductor Assembly Test Automation and Standardization Research Association (SATAS). SATAS was founded by 15 companies and organizations, which include semiconductor manufacturers, semiconductor manufacturing equipment and automated transport equipment manufacturers, and standardization organizations. At SATAS, we are creating the technologies and industry standard specifications necessary for back-end process automation as well as developing and integrating equipment and verifying its operation. We are aiming for practical application by 2028.

Construction of new plants

In fiscal 2023, Daifuku (Suzhou) Cleanroom Automation Co., Ltd., which handles sales and manufacturing of transport systems for LCD and semiconductor plants in Suzhou, China, relocated and began operations at a newly built headquarters and plant. The site has an area of approximately 31,000m2 and a total floor area of approximately 37,000m2, and this new facility is expected to increase production capacity by about 1.4 times that of the previous. The facility was built based on the concepts of progressiveness, energy conservation, CO2 emissions reduction, and social contribution, and it includes a display line for customers, a large-scale photovoltaic system on the roof, and a work environment that contributes to employee productivity.

Daifuku Intralogistics India Private Limited, which develops systems for general manufacturing and distribution industries, has constructed a new plant in Telangana, India, and full-scale operations began in April of 2025. Due to the growth of the Indian market in recent years, the demand for material handling systems is increasing dramatically. With the construction of this new factory, the company will manufacture automated warehouses, conveyors, and other systems for manufacturers in the food, chemicals, machinery, and rubber product industries as well as retail, transport, and warehousing distributors, expanding the product lineup. The production space has been expanded to approximately four times that of the previous plant, and it is expected to double in size again in the future with further expansion. In addition, photovoltaic systems have been installed on the premises, and initiatives to reduce CO2 emissions are underway.

Revamping overall business operations

In order to disseminate the Group’s Sustainable Procurement Guidelines and to understand and mitigate risks in the supply chain, we started implementing a self-assessment questionnaire (SAQ) for suppliers in Japan based on these guidelines. We are strengthening our management of procurement risks through audits based on the results of responses to this questionnaire and interviews with subsidiaries outside of Japan among other measures.

Materiality Key Performance Indicators
(KPIs)
Scope FY2024 Targets and Results
Targets Results
Social responsibility in the supply chain Strengthening of supply chain management Global
  • Japan: identify supplier risks and implement audits
  • Group companies outside of Japan: conduct visits, assess conditions, and address risks
  • Conducted a questionnaire for 66 domestic suppliers based on the Sustainable Procurement Guidelines and audited them based on the results
  • Visited four global Group companies (in South Korea and Taiwan) to conduct interviews on procurement
Pursuit of product quality and product safety Number of serious accidents* related to product and system safety Global 0 occurrences 0 occurrences
  • *Accidents caused by the malfunction of Daifuku’s products or systems leading to death or serious illness and/or injury during operations (injury and/or illness requiring 30 or more days of treatment)

Safety reinforcement

Within and outside of Japan, the number of accidents resulting in lost time remained at the same level as the previous fiscal year. In order to prevent the recurrence of similar accidents, we will strengthen safety training within and outside of Japan, such as by sharing examples of past accidents.

Materiality Key Performance Indicators
(KPIs)
Scope FY2024 Targets and Results
Targets Results
Ensure occupational safety and health Frequency rate: Japan
(outside of Japan)*1
Global 0.261 (0.6) 0.460 (0.7)
Severity rate: Japan
(outside of Japan)*1
0.006 (0.020) 0.026 (0.009)
Number of serious accidents*1, *2 0 occurrences 1 occurrence
  • *1Calculations include installation contractors
  • *2Accidents resulting in death or permanent injury during work at Daifuku

Eliminating environmental impact

To achieve the Daifuku Environmental Vision 2050, we are working to reduce the CO2 emissions generated throughout our supply chain and introduce electricity derived from renewable energy sources, and we are globally expanding our activities related to biodiversity conservation.

Materiality Key Performance Indicators
(KPIs)
Scope FY2024 Targets and Results
Targets Results
Addressing climate change Daifuku CO2 emissions reduction rate (compared to FY2018)
(Scopes 1 + 2)
Global 51% 56.4%
Percentage of electricity derived from renewable energy sources 60% 66.6%
Reduction rate of CO2 emissions from purchased goods and services*1
(Scope 3 Category 1)
  • Expand and disseminate CO2 emissions reduction programs*2throughout the supply chain
  • Held online briefings aimed at reducing CO2 emissions for 150 major suppliers in Japan and started collecting CO2 emissions data from suppliers
Reduction rate of CO2 emissions from the use of sold products*1
(Scope 3 Category 11)
  • Improve energy-saving performance of products and systems
  • Implemented LCAs (Life Cycle Assessments) for all new product and system development
  • Considered methods to investigate the status of introduction of renewable energy sources at customer sites
Promoting resource recycling Landfill disposal rate Global Domestic: less than 1%
Outside of Japan: less than 5%
Domestic: 0.9%
Outside of Japan: 8.7%
Reduction rate of waste emissions per unit sales*3
(compared to FY2023)
4% 6.8%
Reduction rate of water consumption per unit sales*4
(compared to FY2018)
40% 37.6%
Coexisting with nature Rate of implementation of biodiversity conservation activities at major sites*5 Global 10% 36.4%
Global expansion of Sustainability Action*6
  • Expand and raise awareness of the program
  • Held two types of events to raise environmental awareness at all Group sites with a total of 557 participants
  • *1For Scope 3 Category 1 and Category 11, pursue qualitative targets with the aim of a 30% reduction (compared to FY2018) by FY2030
  • *2Daifuku’s own framework on efforts (sharing of goals and supporting measures to reduce emissions, etc.) to reduce CO2 emissions at suppliers
  • *3Waste generated (tons) divided by net sales (100 million yen)
  • *4Water consumption (1,000 m3) divided by net sales (100 million yen)
  • *5Sites with 100 or more employees
  • *6Daifuku’s unique program for sustainability awareness and training

Strengthening management structure and refining business management

In addition to strengthening our management structure by improving the effectiveness of the Board of Directors, we are working to disseminate the management philosophy, Group policies, management strategies, etc., and to strengthen our response to critical risks with a view to refining business management on a global scale. We will also continue to engage in dialogue with all stakeholders and reflect the findings into our measures.

Materiality Key Performance Indicators
(KPIs)
Scope FY2024 Targets and Results
Targets Results
Strengthening governance Improvement of the effectiveness of the Board of Directors Daifuku Co., Ltd
  • Conduct evaluations of the effectiveness of the Board of Directors and address issues
  • Implemented initiatives to refine the business management by the Board of Directors (held review meetings on capital cost management, promoted initiatives for the application of IFRS, etc.)
  • For the development of prospective successors for the CEO and other positions, we enhanced training for officers and executives in accordance with management strategies, and we intensively discussed succession plans for the CEO and other positions at the Advisory Committee
Dissemination of management philosophy and strategies Global
  • Continue to implement awareness activities for officers and employees
  • Conducted e-learning on the long-term vision and four-year business plan for all employees within and outside of Japan
  • Expanded video content and delivered messages from C-suite roles
Ensuring compliance
  • Implement education and training on key compliance risks
  • Held lectures on business-to-business transactions and customer harassment during the Compliance Awareness Month
  • Implemented compliance training (total of 15 sessions, including three video training sessions) tailored to the needs of various ranks
  • Established an organizational structure to promote compliance
Implementation of countermeasures against major risks
  • Implement risk assessments and monitoring
  • Collect information on risk indicators, including emerging risks, and analyze their impact
  • Review crisis management systems and strengthen emergency response capabilities
  • Conducted management interviews, discussed recognized critical risks (themes: cybersecurity, human resource-related risks, etc.) at the Risk Management Committee, and determined how to address them
  • Began refining each risk item and formulating potential scenarios
  • Discussed BCM and BCP at the Risk Management Committee again and began consideration of restructuring the crisis management systems
Fulfillment of stakeholder communication Number of dialogue meetings held with shareholders and investors (non-unique) Global More than 900 companies 1,190 companies
Enhancement of communication with stakeholders
  • Enhance information disclosure (financial and non-financial)
  • Ascertain management issues through dialogue with stakeholders
  • Implement measures to increase brand awareness across a broad spectrum
  • Actively participate in social contribution activities
  • Promoted our growth story aimed at realizing our long-term vision through the Daifuku Report and other media
  • Continuously created engagement opportunities by holding IR events for shareholders and institutional investors within and outside of Japan
  • Ran YouTube ads to raise awareness among young people
  • Promoted our business and philosophy via TV commercials and advertisements in newspapers and on trains
  • Promoted our brand by participating in exhibitions such as Logis-Tech Tokyo
  • Held press conferences to spread awareness through the media
  • Continued to donate used clothing and books and conducted cleanup activities in the areas surrounding our business sites
Maintenance and improvement of evaluations from external rating agencies
  • CDP climate change: A- or higher
  • Continue as a constituent in FTSE4Good
  • MSCI ESG rating: AA or higher
  • Received an A rating (the highest rating) for climate change from CDP
  • Continued to be included in FTSE4Good
  • Achieved an AA rating in the MSCI ESG Rating

Organizational strengthening

We are working to expand the human capital necessary to achieve further growth and to create an environment where each employee is able to realize a sense of job satisfaction and ease of work. Moreover, we are increasing our efforts to respect human rights, including by continuing to conduct human rights due diligence and beginning to consider the introduction of grievance mechanisms to support this process.

Materiality Key Performance Indicators
(KPIs)
Scope FY2024 Targets and Results
Targets Results
Staff recruitment, retention, and training Rate of sufficiency of number of prospective successors for key positions Global
  • Develop a pool of human resources (visualize experience and skills)
  • Prospective successor sufficiency rate of 100% by FY2027
    (FY2023: 68%)
  • Considered items and methods for collecting experience and skills (begin collecting from FY2025)
  • Group’s Human Resources Committee: held twice; Global Business Human Resources Committee: held 11 times
  • Prospective successor sufficiency rate for key positions: 73%
Compounding of the human resources system in response to securement of specialized human resources Daifuku Co., Ltd.
  • Consider and implement new systems and measures (compensation, work systems, work locations, and recruitment measures for highly specialized personnel)
  • Improve adopted systems
  • Formed a project to establish a new base for securing technical personnel
  • Began consideration of a region-specific employee system for certain job categories
Respect for human rights Establishment of a human rights due diligence system Global
  • Implement the human rights due diligence PDCA cycle
  • Implement risk assessments within and outside of Japan
  • Build grievance mechanisms
  • Continued to investigate the employment status of foreign national workers (technical intern trainees, specified skilled workers) in the supply chain
  • Conducted impact assessments on three suppliers in Japan
  • Launched the Grievance Mechanism Introduction Project under the Sustainability Promotion Committee to consider the introduction of a grievance mechanism system
Implementation of human rights training
  • Establish education and training systems on human rights
  • Develop educational content for Group employees
  • Held lectures and conducted group work on human rights and harassment in rank-based training in Japan
  • Considered content for Group human rights training
Diversity and inclusion Number of female managers (ratio) Daifuku Co., Ltd.
  • 60 female managers (7.6%) by FY2027
40 female managers (5.4%)
Creation of an environment where diverse personnel can work effectively
  • Promote internal awareness of diversity
  • Create a work environment considerate of minorities
  • Received the two-star Eruboshi certification (level two) from the Ministry of Health, Labour and Welfare as a company that promotes women’s participation and advancement in the workplace
  • The D&I Subcommittee and Labor-Management Expert Committee identified a need for childcare-related improvements, and we plan to revise our systems in accordance with amendments to the Child Care and Family Care Leave Act (April 2025)
Improvement of employee engagement Engagement survey score Global
  • Score above the national average in each respective country
In Japan
  • Job satisfaction 56% (Japan average 58%)
  • Ease of work 51% (Japan average 58%)
Implementation of engagement survey and issue response
  • Identify issues from survey results and implement countermeasures
  • Visited subsidiaries outside of Japan that conducted surveys in the previous fiscal year and followed up on the measures implemented (13 companies)

Please refer to the document below for the priority topics and results of the Sustainability Action Plan, effective fiscal 2021 through fiscal 2023.

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