CSR Action Plan

Provide high quality products and services

Provide high quality products and services
Initiative FY2015 plans and targets
KPI FY2016 targets FY2015 results (reference)
Improve product quality and services

1. Maintain and improve product quality to satisfy customer needs

  • Continue to promote improvement proposal activities
  • Internal product safety design training (internal education)
  • Obtain ISO 9001 certification at production bases around the world
  • Global deployment of teamwork initiatives and presentation contests
  • Continue to operate the internal assay system (welding, assembly)
Number of improvement proposals 4,000 3,623
Number of employees acquiring Safety Assessor certification 70 in the Group 69
2. Reduce product defects - - -

3. Improve customer satisfaction by ensuring a full support structure

  • Conduct customer satisfaction surveys
- - -
*You can scroll horizontally .

Back to top

Strengthen risk management

Strengthen risk management
Initiative FY2015 plans and targets
KPI FY2016 targets FY2015 results (reference)
Strengthen the risk management structure 4. Promote and strengthen information security measures Number of times information security regulations were reviewed, revised and publicized. Once Once
Number of times information security education was done through e-learning Twice Twice

5. Expand Business Continuity Management (BCM)

  • Conduct risk assessment for all group companies
  • Educate and train all employees on disaster countermeasures
  • Conduct BCP drills
Risk assessment execution rate 100% 97%
Implementation of complience and ethics training courses 4 times or more a year 4 times

6. Enhance compliance and anti-corruption measures

  • Implementation of compliance and ethics training courses
Implementation of compliance and ethics training courses Completed Completed
Enhance corporate governance

7. Enhance transparency and monitoring of management

  • Promote disclosure of information in accordance with GRI
- - -
*You can scroll horizontally .

Back to top

Nurture relationships of trust with our suppliers

Nurture relationships of trust with our suppliers
Initiative FY2015 plans and targets
KPI FY2016 targets FY2015 results (reference)
Promote CSR procurement in the supply chain

8. Form partnerships with suppliers and share information on CSR

  • Hold Presentation on Management and Production Trends regularly
  • Continue to conduct SQD Awards, a system to certify outstanding suppliers
- - -

9. Construct mechanisms and ensure policies concerning fair procurement are kept

  • Continue to implement the procurement personnel qualification system
  • Establish CSR procurement policy
- - -
*You can scroll horizontally .

Back to top

Respect for human dignity (human rights, labor practices, safety, health)

Respect for human dignity (human rights, labor practices, safety, health)
Initiative FY2015 plans and targets
KPI FY2016
targets
FY2015
results (reference)
Protect human right

10. Determine current considerations for human rights throughout

  • Investigate the presence of any issues concerning considerations on human rights inside the Group
- - -

11. Ensure knowledge throughout the Group of in-house policies on human rights

  • Establish internal policy concerning human rights and spread it throughout the Group
- - -
Develop workplace environments that are easy to work in 12. Conduct surveys of employee awareness - - -
13. Promote work-life balance - - -
Promote diversity 14. Expand employment of persons with disabilities Employment percentage of persons with disabilities 2.0% 1.88%

15. Employment of the elderly

  • Establish a post-retirement re-employment system
- - -
16. Facilitate an environment of gender equality - - -
- - -
17. Promote global human resources - - -
Ensure health management and safety of our employment and safety of our employment and safety of our employees and those of our partner companies 18. Expand health and safety training Number of people receiving training at the Anzen-Taikan Dojo 1,750persons 1,185persons
19. Minimuze (Eliminate) workplace accidents and other serious accidents Severity rate 0.01 0.09
Frequency rate 0.6 0.85
20. Build a global safety and tygiene management framework - - -

21. Promote mental and physical health

  • Conduct health promotion events
- - -
Personal training 22. Foster global business leaders - - -
23. Create and maintain a training system to help develop the skills of employees - - -
*You can scroll horizontally .

Back to top

Create good relations with communities

Create good relations with communities
Initiative FY2015 plans and targets
KPI FY2016
targets
FY2015 results (reference)
Encourage communication and activities that contribute to society

24. Formulate a policy for social contributions of the Group

  • Create a clear participation schedule for regular regional activities and provide reports of their contents
- - -

25. Conduct regular dialog with neaby communities

  • Conduct regular meetings with local residents
  • Accept observation tours of the office by local residents and students
- - -
*You can scroll horizontally .

Back to top

Contribute to the environment through corporate activities

Contribute to the environment through corporate activities
Initiative FY2015 plans and targets
KPI FY2016 targets FY2015 results (reference)
Promote environmentally friendly business operations 26. Minimize environmental impact through energy and resource savings Units of CO2 emissions compared to FY2005 37% or more 37%
COemissions generated per unit of net sales: FY2005
(Factory, Office)
76% or less 64%
COemissions generated per unit of net sales: FY2005
(Products)
82% or less 57%
Waste generated per unit of net sales: FY2005 74% or less 90%
Recycling rate of waste 99% or more 98%
Waste generated per unit of net sales: FY2005 61% or less 44%

27. Conduct activities to conserve biodiversity

  • Conduct conservation activities at the Shiga Works
  • Conduct rare spacies inhabitation survey
Conduct conservation activities at the Shiga Works Conduct conservation work at Yui no Mori forest Care for Yui no Mori

28. Promote green procurement in the supply chain

  • Promote according to green procurement guideline
- - -
Increase the number of eco-friendly products and services 29. Increase the number of certified Daifuku Eco-Products Number of certified Eco-Products 35 or more 29
30. Reduce CO2 from products and services COReduction Contribution 41,000 ton-CO2 33,367 ton-CO2
Enhance the M108foundations for environmental management 31. Foster an environmental mindset in employees through training Participation in Eco-Action More than 3,000 people 2,945 people

32. Build a global environmental management structure

  • Set an environmental goal globally and monitor it
- - -
*You can scroll horizontally .

Back to top

Action Plan and Determining Materiality

In accordance with international guidelines, laws and regulations such as the United Nations Global Compact (UNGC) and GRI, the Daifuku Group has considered various social issues in light of our own management challenges and specified material aspects.

Determining materiality

Step 1 Formulate a CSR Action Plan

We launched the environmental, social and governance (ESG)
project in November 2013 in preparation of disclosing ESG information conforming to the GRI guidelines. First, we held discussions to set the G roup’s CSR Vision to be the core element of CSR activities , and then formulated Daifuku’s CSR and CSR Action Plan in June 2014.

Step 2 Verify relevancy between stakeholders and business

We joined the UNGC and demonstrated in and outside the Company our active incorporation of its 10 principles in the four areas of human rights, labor, environment and anti-corruption. Next, we specified 10 material aspects by plotting the impact of each theme of the CSR Action Plan on stakeholders and business on a matrix.

Step 3 Verify material aspects and set KPIs

We verified the progress of our efforts toward the 10 material aspects and revamped them as necessary, while checking whether our approach to issues are keeping with changes in the social environment outside the Company. We then set KPI*1 for the material aspects and began activities after setting quantitative targets.

Materiality

After mapping the results from both Daifuku's and the stakeholders' points of view, aspects that were considered important by both were designated as material and top priority.

  • Enhance compliance and anti-corruption measures
  • Maintain and improve product quality to satisfy customer needs
  • Promote and strengthen information security measures
  • Minimize (Eliminate) workplace accidents and other serious accidents
  • Expand health and safety training
  • Expand Business Continuity Management (BCM)
  • Expand employment of persons with disabilities
  • Increase the number of certified Daifuku Eco-Products
  • Conduct activities to conserve biodiversity
  • Reduce CO2 from products and services
  • *1KPI: Key Performance Indicator, a quantitative performance evaluation index that measures target achievement