Since Daifuku’s establishment in 1937, we have been dealing with material handling. Daifuku has expanded its scope of business by developing specialized systems and machines for various fields and markets, to provide the optimal and best solutions by integrating a variety of material handling elements such as storage, delivery, sorting, picking, and information systems.
In addition to increased investment in distribution, such as towards the globalized world of e-commerce, our business environment is expected to keep developing as operations expand and become automated, and there will be increased investments to make up for labor shortages and improve productivity.
We believe it is crucial that we improve the quality of products and systems we provide to society every day, to ensure safety through compliance with related laws, regulations and guidelines, and to deal sincerely with unexpected problems and to have countermeasures for them. We therefore uphold the following as our management philosophy: "provide the best, most appropriate solutions to benefit the global markets and the development of society".
In accordance with the ISO 9001 Quality Management System regulated by ISO (International Organization for Standardization), the pursuit of customer satisfaction is our fundamental policy and we guarantee the quality of our products and services at each stage, from planning, sales, design and manufacturing to installation and after-sales service.
Through management reviews of each business sector, Daifuku conducts quality management system initiatives through the executive management’s revision of the quality assurance system, based on information such as the progress towards all business operation goals and non-conformance management and correction. As for the company-level management review, the CEO will evaluate and make judgments on the necessity for changes in the quality management system by reviewing the progress made in achieving our product quality goals, in order to strive for continuous improvements.
Improvement Proposal Activities
Daifuku places emphasis on improvement proposal activities and has recorded significant achievements by diligently conducting improvements at our work sites. There were 3,615 proposals for improvement of operations, cost reduction, quality, safety, environment, and other matters made during fiscal 2016. We will continue to actively undertake improvement activities.
The number of Improvement Proposal
Daifuku proactively applies for patents and acquisition of rights primarily for newly developed products. We have globalized in recent years, with an increasing tendency in the number of cases of overseas applications.
Transition of patents by country (region)
Creative Merit Award
A member from the Daifuku Group were awarded Japan’s Creative Merit Award by the Minister of Education, Culture, Sports, Science and Technology. This award is given to those in the field of science and technology who have made outstanding achievements in creativity and originality that have contributed to improvement in technology, such in workability, product quality, and cost. Daifuku Group employees has been presented with this award for thirteen consecutive years, with a total of 38 employees becoming recipients.
To ensure the safety of Daifuku's products, the engineering and design divisions conduct risk assessment on existing models and newly developed products in accordance with internal regulations. Furthermore, Daifuku has a controlled plan to develop young design staff members with product safety-related education conducted by experts, both in-house and from outside. Ninety-five had already obtained Safety Assessor qualification* by fiscal 2016. In the future, to utilize risk assessment from the standpoint of labor safety, persons in charge on the manufacturing floor will also aim to acquire this qualification. This will be further expanded to include installation work and service.
Safety Assessor (SA): Persons with basic knowledge and capability required to confirm the adequacy of safety, in addition to having the ability to judge the overall safety adequacy.
Safety Sub-assessor (SSA): Persons with basic knowledge and capability required to confirm the adequacy of safety.
Qualified Internal Safety Assessors
Skills Training System
Daifuku has established a one-of-a-kind production system and holds various training to develop global personnel and pass along the skills and techniques of experienced personnel to the younger generation. We also strive to sustain and improve the necessary techniques for manufacturing by regularly holding tests under the skill evaluation program.
Number of qualified (As of June 30, 2017)
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Employee teamwork contests
Daifuku places emphasis on improvement proposal activities and has recorded significant achievements by diligently and continuously conducting improvements at our work sites. As a highlight, an annual group presentation contest attended by members of top management is held between teams that have passed the preliminary round. Teams from Group companies in Japan, South Korea, China, Taiwan and USA participated in the contest held in March 2017.