Daifuku North America offers an extended warranty package that includes materials and/or engineering.
For systems with a long life expectancy, Daifuku North America offers an extended warranty package that includes materials and/or engineering. Extended warranties can be purchased to help reduce expenditures and decrease material costs over the life of your system.
Contact Customer Service for a quote at 1-877-529-3221 or Contact Us here.
This document describes the Daifuku policy and procedure for warranty claims against materials, assemblies and workmanship purchased under the original project, order or agreement. This document does not modify the warranty or terms and conditions that govern the original project or service agreement between Daifuku and its customers.
To initiate a warranty claim, customers may choose one of the methods below:
The details provided with your claim are critical for detailed analysis and expedient processing. The claimant acknowledges that the lack of information, inaccurate and/or incomplete information will delay the process of disposition and possible replacement of claim materials.
All failure claims must be requested within 72 hours of component failure. Claims after 1 week are subject to rejection.
Daifuku will make a determination of claim validity based on the submitted information. Once Daifuku validates the claim, Daifuku will send a Return Material Authorization (RMA) number to the claimant. The RMA document describes the process for returning the material. The RMA number applies to the material for that particular claim. Only the materials identified in the claim may be returned under the issued RMA number. Any other material without the proper RMA documents will not be processed and will be returned to the claimant at the claimants' cost.
Daifuku assumes the customer will replace failed materials from their stock or spare parts inventory. Customers without stock may request replacement materials. Customers must understand that not all materials are stocked at Daifuku. Daifuku will deliver the replacement materials as soon as possible, based upon availability. Expedited delivery requests will require a purchase order before processing.
The customer assumes shipping charges to ship the failed materials to Daifuku. Daifuku will pay for return standard ground shipping. Shipping outside of standard ground shipping will require a purchase order from the customer for processing. Shipping is handled as identified here as "standard shipping" and is applicable unless otherwise agreed upon within the contracted sale.
After Daifuku receives the materials, Daifuku will make a determination regarding the failure. If Daifuku determines that the returned material has failed under normal use and operating conditions, Daifuku will repair or replace the failed materials with like or better materials, at no charge to the claimant. The replacement or repaired material will be returned to the claimant. Alternately, if the materials have failed from misuse, abuse or lack of maintenance, Daifuku will inform the claimant of the findings and the claimant will be responsible for replacement cost, labor investment of the claim and all shipping costs.
In cases where Daifuku ships the replacement materials prior to the claimant returning material, Daifuku performs the same determination. If Daifuku determines that the material has failed under normal use and operating conditions, Daifuku will process the claim. Alternately, if Daifuku determines that the materials have failed from misuse, abuse or lack of maintenance, Daifuku will inform the findings and the claimant is responsible for replacement cost, labor investment of the claim and all shipping costs of the replacement material and the returned material.
When Daifuku ships replacements prior to receipt of the return material, the claimant is obligated to return materials within 30 days of receiving the RMA number and instructions. Materials not returned within the 30 day limit, will be charged to the claimant. Replacement cost, labor investment and all shipping costs will be billed.
Questions regarding warranty policies or claim processing should be directed to the Daifuku Customer Service department.