Strengthen risk management

Basic Stance

It is highly important to manage the risks associated with the globalization of business, in order to fulfill our social responsibilities towards various stakeholders. Daifuku strives to build a corporate culture that is resilient in the face of emergencies by sharing corporate risks within its group companies worldwide, in order to address all business risk responses to minimize the impact on corporate management, while also being in accordance with its management policies and corporate code of conduct.

Promotion Framework

The Human Resources Department, which is under the control of CRO (Chief Risk Officer), develops and promotes risk management measures across the Daifuku Group. We organize the Risk Management Promotion Framework that is comprised of the heads of each division based on the Risk Management Rules, to conduct risk assessments across the group including non-Japan affiliates once a year. According to the level of criticality, related divisions take measures to mitigate and minimize risks.
As for natural disaster risks (earthquakes, wind, floods, lightning, fire and new influenza strains), we have developed the BCP (Business Continuity Plan), while the Compliance Committee addresses law violation risks that have a high impact, whereas the Information Security Committee focuses on risks related to the Daifuku Group’s information security.

Business Continuity Plan (BCP) Initiatives

In order to minimize damages to business assets with the highest priority placed on human life, as well as to make the continuation and early recovery of business possible, the Daifuku Group has formulated a BCP in case we encounter an emergency situation. Furthermore, we are expanding education, training and disaster prevention equipment related to disaster risk management, with the aim of heightening the effectiveness of the BCP. As for our non-Japan group companies, in addition to our existing questionnaire surveys we have implemented another surveys at each of the locations to promote the ascertainment and sharing of the risks that can occur in each region. Moving forward, we will further strengthen the BCP activities of the whole group and construct a corporate culture that is resilient in the face of emergencies.

BCP Global Surveys

By periodically visiting all Daifuku Group branches and sites around the world, we plan to ascertain the preparations needed for natural disaster risks, as well as exchanging and sharing information about risks involving compliance, information security, labor and health management etc. that involve the branches.

BCP Training and Education

In order to heighten the risk awareness and understanding of BCP for each employee, we invite an external instructor every year to hold a BCP Seminar targeted at every staff member. In addition, for our position-specific training that includes new staff training, we continuously provide education to heighten risk awareness by implementing BCP training with content that matches the requirements of each person’s role. Due to the increased risk that comes from globalized business development, we work towards securing the safety of international travelers through the appropriate transmission of local danger information, not just to our overseas subsidiaries but also to our expatriate personnel.

Disaster Countermeasures

Countermeasures for Disaster Emergencies

We distribute a Survival Handbook to every employee, which summarizes information about initial responses when an earthquake occurs, safety securement and evacuation procedures and safety verification contact methods towards family and the company. We are also strengthening our disaster emergency countermeasures through installing fixed antennas for satellite mobile phones at each regional branch, arranging safety helmets for expatriate staff and visitors, and replenishing our emergency stockpile.

Compliance Initiatives

Compliance Committee

We have set up a Compliance Committee where our CEO serves as chairman and have established code of conduct, while also carrying out activities to ensure compliance, fairness and morality.
As a part of these activities, compliance training is conducted to raise the compliance awareness of each of our employees. Also, in order to deal with the risk of violations of the law on a global level in recent years, we have established detailed rules that define basic regulations, along with specific countermeasures and procedures based on those regulations, to observe competition and anti-bribery laws. The CEO distributes messages to all employees to promote the understanding of the importance of compliance.
Moreover, we have set up an internal and external consultation desk (legal department) to deal with inquiries and consultations from our employees and external personnel about compliance in our group companies. We have also installed a system that allows employees at non-Japan group companies to contact our consultation desk.

Compliance with Bribery Prevention and Competition Laws

Our CEO sends messages to all our employees to raise their awareness regarding the importance of compliance. In addition, regarding the fields of competition law and anti-bribery compliance, which have become more important at a global level in recent years, we promote education and enhancement through our in-house journals and training programs, as well as group training continuously held at all of our branches worldwide.. As for training programs for position-specific employees such as new employees and newly appointed managers, we provide lectures on the respect of human rights and professional ethics, in addition to compliance with various laws including the subcontractors act and security export control policies, to entrench the awareness of compliance.

Training Examples

  • Position-specific training
  • Training for overseas dispatch employees
  • Training for executives
  • Seminars on compliance with competition and anti-bribery laws

Compliance Enhancement Month

We set every October as the Month of Compliance and conducts activities to raise the compliance awareness of our employees. We have been enhancing our employees’ understanding of compliance by publishing an interview between a compliance expert and our CEO in our in-house newsletter, as well as holding discussions on compliance by employees from various positions and offices.

Providing Legal Information Using the In-House Network

We have established a Daifuku Legal Center database as a portal site that accumulates various legal information to build a system where our employees can easily access information. Staff at the legal department post every day on the legal affairs related blog on the in-house SNS, to provide employees with timely access to information and to easily exchange it within the company.

Information Security Initiatives

Information Security Committee

As threats to information security are becoming increasingly advanced, ingenious and pernicious, we need to tackle them through our continuous efforts and actions.
We established the Information Security Committee more than 10 years ago to maintain and improve information security across the Daifuku Group.
Considering the globalization of our business and the increase of IoT (Internet of Things) in our products and services, it is essential to promote the information security of our products and services from now on. Through evaluating and countering IT risk factors embedded both inside and outside the company, we are promoting information security initiatives that are appropriate for a global enterprise together with our business operations.

Initiative Guidelines

  • Reinforce regulations and develop policies with the aim of raising the standard of the Daifuku Group’s information security as a whole
  • Coordinate with business and investigate information security policies for products and services
  • Quantify in a way that is aligned with the KPI settings and establish the objective evaluation of results

Framework for Initiatives

Policies for Information Security Countermeasures

Infrastructure Aspect:
As the threats to information security have been rapidly advancing and are increasingly pernicious, we will prepare for possible attacks through up-to-date and multilevel defense systems in cooperation with specialized security companies.

Human Aspect:
In cases of information theft which use psychological techniques or deceitful approaches, prevention is difficult if only relying on infrastructure countermeasures. We will enhance our employees’ information security knowledge and understanding through initiatives by the Information Security Committee, internal educational programs and simulated cyber terrorism training programs etc.

Evaluation from Outside the Company

For more information, please refer to this page.