Since Daifuku’s establishment in 1937, we have been involved with material handling. Daifuku has expanded the scope of our business by developing systems and equipment tailored to a variety fields and industries to provide the most appropriate and best solutions by integrating a range of material handling elements such as storage, transport, sorting, picking, and information systems.
In addition to increased investment in distribution in response to the growth of e-commerce, our business environment is expected to keep developing as operations expand and become automated, and there will be increased investments in response to labor shortages the need to improve productivity.
We believe it is vital to consistently improve the quality of products and systems we provide to society to ensure thorough compliance with related laws, regulations and guidelines, and to have appropriate countermeasures in place to provide a sincere response to any unexpected issues arising. We therefore uphold the following as our management philosophy: “Provide the best solutions to benefit the global markets and development of society.”
Initiative Materiality and relationship to SDGs
- Maintain and improve product and service quality to satisfy customer needs around the world
- Strengthen technology development platform
CSR Action Plan KPIs and targets for 2020
- Obtain and maintain ISO 9001 certification for all production sites
- Defects in products and services: 55% or less compared to 2014 basic unit
- Number of people acquiring Safety Assessor qualifications: 800
- Number of inventors: 240
In accordance with the ISO 9001 Quality Management System regulated by ISO (International Organization for Standardization), the pursuit of customer satisfaction is our fundamental policy and we guarantee the quality of our products and services at each stage, from planning, sales, design and manufacturing to installation and after-sales service.
Through management reviews of each business sector, Daifuku conducts quality management system initiatives through the executive management’s revision of the quality assurance system, based on information such as the progress towards all business operation goals and non-conformance management and correction. As for the company-level management review, the president will evaluate and make judgments on the necessity for changes in the quality management system by reviewing the progress made in achieving our product quality goals, in order to strive for continuous improvements.
Initiatives for High Quality Products and Services
Obtain ISO 9001 certification for all production sites KPI
Certification was maintained for fiscal 2018.
Defects in products and services (compared to 2014 basic unit) KPI
The goal for fiscal 2018 was 60% or less, and the actually achieved figure was 62%. As the target was not achieved, further improvements will be made for the next fiscal year and beyond to reduce the cost of defects.
Teamwork initiative presentations and improvement proposals
Daifuku places emphasis on teamwork in small groups and improvement proposal activities. We have recorded significant achievements by diligently conducting improvements at our work sites. There were 4,861 proposals for improvement of operations, cost reduction, quality, safety, environment, and other matters made during fiscal 2018.
Group-wide presentation contest
A highlight is the annual group presentation contest between teams that have passed the preliminary round. The event is attended by members of top management. Teams from Group companies in Japan, China, South Korea and the U.S. participated in the contest held in March 2019.
Number of improvement proposals
Commendation for Science and Technology
Three members of the Daifuku Group were awarded Japan’s Prize for Creativity 2019 by the Minister of Education, Culture, Sports, Science and Technology. This award is given to those in the field of science and technology who have made notable achievements in creativity and originality that have contributed to improvements in technology, from the perspective of workability, product quality, and cost. Daifuku Group employees have been presented with this award for fifteen consecutive years, with a total of 42 employees becoming recipients.
Number of patents registered
Daifuku proactively applies for patents and acquisition rights primarily for newly developed products. The progress of globalization has resulted in an increased number of patent applications made outside Japan in recent years.
Transition of patents by country (region)
Number of inventors KPI
The goal for fiscal 2018 was 160 inventors, and the actually achieved number was 138. As difficulties in encouraging new participants is thought to be a factor, efforts will be made to increase the number of new inventors through education.
Product Safety (Qualified Internal Safety Assessors) KPI
To ensure the safety of Daifuku's products, the engineering and design divisions conduct risk assessments on existing models and newly developed products in accordance with internal regulations. Furthermore, Daifuku systematically aims at fostering young design staff through product safety-related education conducted by experts, both in-house and from outside. In fiscal 2018, a total of 114 people obtained the Safety Basic Assessor (SBA) qualification, which has been a target. The number of employees qualified as Safety Assessors is 634; an increase of 106 people from fiscal 2017.
- *Safety Assessor (SA): A person with the basic knowledge and capability required to confirm the adequacy of safety, as well as the ability to judge overall safety adequacy.
Safety Sub-assessor (SSA): A person with the basic knowledge and capability required to confirm the adequacy of safety.
Safety Basic Assessor (SBA): A qualification for machinery users. Able to perform a safety patrol and spot safety issues, as well as prevent hazardous modifications to aquipment.
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Transfer of technology and skills
Daifuku has a well established a in-house production system and conducts training to develop global personnel and pass along the skills and techniques of experienced personnel to junior employees. We also strive to sustain and improve the necessary techniques for manufacturing by regularly holding tests under the skill evaluation program.
Number of employees obtaining qualifications (As of June 30, 2019)
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