ISO 9001
Quality Management System
Using a quality management system based on ISO 9001 as stipulated by the International Organization for Standardization, Daifuku guarantees quality at every stage of planning, sales, design, manufacturing, installation and service.
ISO 9001 certified locations
| In Japan | |
|---|---|
| Daifuku Co., Ltd. | Headquarters (Osaka) |
| Tokyo Head Office | |
| Shiga Works | |
| Komaki Works | |
| Chubu Tokai Area (Tokai Office) | |
| Fujisawa Office | |
| Konosu Office | |
| Shibaura Office | |
| Kyushu Office | |
| Kyushu Branch Office | |
| Daifuku Plusmore Co., Ltd. | CARWASH Company Head Office |
| Daifuku Manufacturing Technology Co., Ltd. | Osaka Branch |
| Outside Japan | |
|---|---|
| Daifuku America Corporation | |
| Jervis B. Webb Company | |
| American Conveyor and Equipment, Inc. | |
| Jervis B. Webb Company of Canada, Ltd. | |
| Daifuku (China) Manufacturing Co., Ltd. | |
| Daifuku (China) Automation Co., Ltd. | |
| ForgePro India Private Limited | |
| Daifuku Korea Co., Ltd. | |
| Clean Factomation, Inc. | |
| Daifuku Mechatronics (Singapore) Pte. Ltd. | |
| Taiwan Daifuku Co., Ltd. | |
| Daifuku (Thailand) Ltd. | |
| Logan Teleflex (UK) Ltd. |
Quality auditing system
To make the quality management system work effectively, it is rigorously checked through external audits conducted by certifying organizations as well as internal auditors.
Internal auditors, who attend basic knowledge training sessions undertaken in the form of e-learning programs as well as internal auditor training, obtain qualifications by passing final exams.
External audit results
| FY2009 | FY2010 | FY2011 | |
|---|---|---|---|
| Significant issues identified | 0 | 0 | 0 |
| Minor issues identified | 2 | 2 | 0 |
| Issues on watch | 20 | 11 | 9 |
Internal audit results
| FY2009 | FY2010 | FY2011 | |
|---|---|---|---|
| Minor issues identified | 29 | 7 | 3 |
| Issues on watch | 119 | 70 | 64 |
Product safety
Daifuku's engineering and design divisions conduct risk assessments of newly developed products and existing equipment based on internal rules in order to ensure the highest level of product safety.
In addition, at the HR Development Center, internal and external experts instruct Daifuku employees on product safety, strategically fostering the next generation of young engineers.
Topics
Skills evaluation program in China
Since 2010, Daifuku China has held a skills evaluation program relating to welding, assembly, electrical techniques, involving its affiliates Daifuku (China) Manufacturing and Daifuku (China) Automation, which are the production sites in China. Under the program, the third proficiency test was held in October 2012 with a total of 60 participants, including suppliers. Daifuku Group holds such events and trainings at its global factories as it strives to maintain consistent product quality around the world.
A unique training system
Daifuku has established a one-of-a-kind production system and holds various trainings to develop global personnel and pass along the skills and techniques of its experienced personnel to the younger generation. We also strive to sustain and improve the necessary techniques for manufacturing by regularly holding tests under the skill evaluation program.
Number of the qualified
| Basic Level | Intermediate Level | Advanced Level | |
|---|---|---|---|
| Welding | 239 | 76 | 1 |
| Assembly | 115 | 3 | - |
Employee teamwork contests
Daifuku is committed to employee collaboration and encourages improvements in group skills. To develop skills, we host a group presentation contest each year. Daifuku management nominates the winning teams for Japan's Creative Merit Award from the Minister of Education, Culture, Sports, Science and Technology to heighten employee motivation. Our teams have won the award for the ninth straight year. In 2012, Daifuku's Chinese affiliates held a similar event for the first time. Daifuku continues expanding these initiatives on a global scale.
